KPI-Driven Customer Success & Process Lead

Redcare Pharmacy; Sevenum; On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Travel allowance

28 vacation days

Vacation bonus

Company pension

Employee discounts

Training programs

Team events

Fitness room

Mental health support

Job summary

Redcare Pharmacy in the Netherlands is seeking an experienced Customer Success Operations Manager to monitor KPIs, manage projects, and optimize processes. You will work with stakeholders and external partners to improve performance and service quality.

The role requires a university degree, 5+ years in CS, strong Excel/PowerPoint, CRM experience, and fluent English or German; you will drive data-based improvements and ensure transparent documentation.

Qualifications

• University degree completed
• At least 5 years of relevant experience in Customer Success
• Experience in KPI-driven project management
• Strong Excel and PowerPoint skills
• Hands-on experience with CRM systems
• Business fluent in English and/or German

Responsibilities

• Monitor, analyze, and report KPIs for operations
• Plan, set up, manage projects and track results
• Analyze and optimize processes for efficiency
• Maintain transparent documentation and reporting
• Manage external partners with performance reviews
• Collaborate with stakeholders to identify optimization opportunities

Skills

Excel

PowerPoint

CRM systems

KPI analytics

Project management

Data-driven mindset

English

German

Education

University degree

Tools

CRM

Job description

Redcare Pharmacy in the Netherlands is seeking an experienced Customer Success Operations Manager to monitor KPIs, manage projects, and optimize processes. You will work with stakeholders and external partners to improve performance and service quality.

The role requires a university degree, 5+ years in CS, strong Excel/PowerPoint, CRM experience, and fluent English or German; you will drive data-based improvements and ensure transparent documentation.