Klantenservice Specialist | Hybride Werk & Groei

Otis Elevator Company; Utrecht; Hybrid; EUR 38,000 - 45,000; Full time

Benefits offered by this job

Bonus scheme

27 vacation days

PME pension

Job summary

Otis Elevator Company in Utrecht, Netherlands, is seeking a dedicated Customer Service professional to handle inquiries, support customers, and maintain accurate records. The role combines office-based tasks with on-site/responsive service elements within a hybrid work setting.

You will update customer databases, assist the service desk, and help monitor sales opportunities while delivering timely reports and maintaining high service quality.

Qualifications

• Strong communication skills, both verbal and written.
• Proven ability to handle high workload and proactively/reactively resolve external complaints.
• Excellent customer service skills with at least 1 year of experience as a Customer Service Representative or Call Center agent.
• Willingness to solve technical problems.

Responsibilities

• Answer emergency calls and assist customers with specific questions or requests.
• Provide personal customer service, internally and externally, with high quality and generate interest in company products and services.
• Update the existing database with changes, updates and current status of customers or potential customers.
• Support customers by communicating with the service desk and resolving problems.
• Respond to customer inquiries and requests quickly and adequately.
• Gather information to facilitate business opportunities such as sales monitoring.
• Investigate customer problems and categorize them.
• Identify request or complaint issues and propose solutions for improvement.
• Deliver daily reports according to customer and company needs.
• Assist in consolidating databases and monthly reports during off-peak hours (night and weekend).

Skills

Strong communication

Customer service experience

Office applications

Tools

Office applications

Job description

Otis Elevator Company in Utrecht, Netherlands, is seeking a dedicated Customer Service professional to handle inquiries, support customers, and maintain accurate records. The role combines office-based tasks with on-site/responsive service elements within a hybrid work setting.

You will update customer databases, assist the service desk, and help monitor sales opportunities while delivering timely reports and maintaining high service quality.