Klantenservice Medewerker

Otis Elevator Company; Utrecht; Hybrid; EUR 38,000 - 45,000; Full time

Benefits offered by this job

Bonus scheme

27 vacation days

PME pension

Job summary

Otis Elevator Company in Utrecht, Netherlands, is seeking a dedicated Customer Service professional to handle inquiries, support customers, and maintain accurate records. The role combines office-based tasks with on-site/responsive service elements within a hybrid work setting.

You will update customer databases, assist the service desk, and help monitor sales opportunities while delivering timely reports and maintaining high service quality.

Qualifications

• Strong communication skills, both verbal and written.
• Proven ability to handle high workload and proactively/reactively resolve external complaints.
• Excellent customer service skills with at least 1 year of experience as a Customer Service Representative or Call Center agent.
• Willingness to solve technical problems.

Responsibilities

• Answer emergency calls and assist customers with specific questions or requests.
• Provide personal customer service, internally and externally, with high quality and generate interest in company products and services.
• Update the existing database with changes, updates and current status of customers or potential customers.
• Support customers by communicating with the service desk and resolving problems.
• Respond to customer inquiries and requests quickly and adequately.
• Gather information to facilitate business opportunities such as sales monitoring.
• Investigate customer problems and categorize them.
• Identify request or complaint issues and propose solutions for improvement.
• Deliver daily reports according to customer and company needs.
• Assist in consolidating databases and monthly reports during off-peak hours (night and weekend).

Skills

Strong communication

Customer service experience

Office applications

Tools

Office applications

Job description

Hybrid

OTIS Papendorpseweg 83, 3528 BJ Utrecht, Netherlands

Full time

Op een normale werkdag zul je:

• Noodoproepen beantwoorden en klanten helpen met specifieke vragen of verzoeken.
• Persoonlijke klantenservice bieden, zowel intern als extern, met een hoog kwaliteitsniveau en interesse wekken voor de producten en diensten van de organisatie.
• De bestaande database bijwerken met wijzigingen, updates en actuele status van klanten of potentiële klanten.
• Klanten ondersteunen door communicatie met de servicedesk en het oplossen van problemen.
• Klantvragen en verzoeken snel en adequaat beantwoorden.
• Verzamelde informatie faciliteren om zakelijke kansen zoals verkoop te monitoren.
• Problemen van klanten controleren en categoriseren.
• Problemen in vragen of klachten identificeren en oplossingen voorstellen voor verbetering.
• Dagelijks rapportages leveren volgens de behoeften van klant en bedrijf.
• Ondersteunen bij het consolideren van databases en maandelijkse rapportages tijdens het dalurenrooster (nacht en weekend).

Wat mag je van ons verwachten?

• Een salaris tussen € 3.400,- en € 4.000,- (afhankelijk van ervaring).
• Een aantrekkelijke bonusregeling .
• 27 vakantiedagen + 13 ATV-dagen (met mogelijkheid tot kopen/verkopen).
• PME-pensioenregeling (61% werkgever / 39% werknemer).
• Veel vrijheid, verantwoordelijkheid én ontwikkelmogelijkheden.

Wat heb je nodig om succesvol te zijn?

• Sterke communicatieve vaardigheden, zowel mondeling als schriftelijk.
• Aantoonbare ervaring met het verwerken van een hoge werkdruk en het proactief én reactief oplossen van externe klachten.
• Uitstekende klantenservicevaardigheden met minimaal 1 jaar ervaring als Klantenservice Medewerker of Callcenter agent.
• De bereidheid om technische problemen op te lossen.
• Goede beheersing van Office-toepassingen.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].