IT Automation Support

Bleckmann Solutions B.V.; Almelo; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary packaging

Flexible work locations across NL

Job summary

Qualifications

• Bachelor’s degree in IT, Computer Science, Industrial Engineering, Mechatronics, or equivalent experience/certifications.
• 1–2 years of experience in IT application support, operations, or a technical support role (strong internship experience is welcome).
• Affinity with logistics or warehousing environments.
• Experience with WMS/WCS/automation systems is a strong plus.
• Knowledge of Manhattan WMS (Active Omni) and/or Blue Yonder Dispatcher (JDA) is a major advantage.
• Understanding of software systems, APIs, and network communication (TCP/IP, REST, sockets).
• Comfortable analysing log files and troubleshooting structured root‑cause scenarios.
• Experience with ITSM tools (TopDesk is a plus).
• SQL or basic scripting knowledge is beneficial.
• Fluent in English; Dutch is a strong advantage.

Responsibilities

• Deliver 1st and 2nd line software support for AutoStore and KCC WCS across all Bleckmann automation sites, with a focus on the Dutch region.
• Log, triage, and follow up on incidents in TopDesk using the P1–P4 priority framework, escalating when needed.
• Diagnose issues across the end‑to‑end automation stack, including WMS–WCS communication errors, TCP/IP connection failures, integration issues, and pick/put logic errors.
• Serve as the daily point of contact for automation suppliers and coordinate ticket follow‑up and incident resolution.
• Monitor WCS dashboards, health checks, and alerting to proactively identify risk signals.
• Support maintenance windows, software updates, configuration changes, and regression testing after releases or patches.
• Analyse logs and interface data to identify recurring issues and contribute to long‑term improvements.
• Maintain internal knowledge base articles, troubleshooting guides, and runbooks.
• Support change requests (CRs) and evaluate the impact of software changes on the automation ecosystem.
• Collaborate with WMS support, infrastructure teams, and warehouse operations for end‑to‑end reliability.

Skills

Analytical skills

Ownership & accountability

Structured working style

Willingness to travel between sites

Education

Bachelor’s degree in IT/CS/Industrial Engineering/Mechatronics

Tools

TopDesk

Manhattan WMS (Active Omni)

Blue Yonder Dispatcher (JDA)

Job description

Ready to Join the Backstage Crew? At Bleckmann, we’ve been delivering on promises since 1862. As a market leader in supply chain management for fashion and lifestyle brands, we keep the show running behind the scenes — from moving boxes to moving data, from pack & ship to IT and HR. But we’re not just logistics experts. We’re The Backstage Crew — a tight-knit team of 6,500+ people who make fashion and lifestyle brands shine by doing the work that matters most, out of the spotlight but never out of impact. Whether you're on the warehouse floor or behind a screen, you’ll find: Strong connections with colleagues who support and celebrate you. Fast growth in a company that’s expanding across Europe, the US, and Asia. High energy in a dynamic environment where no two days are the same. Guided freedom to take initiative, solve problems your way, and grow your career. We believe in entrepreneurship, expertise, excellence, and engagement — and we live these values every day. From repairing returned goods to reducing waste, we help brands extend product lifecycles with sustainability in mind. So if you’re ready to roll out the red carpet for our clients — and for each other — we’ve got a spot for you. Behind the scenes is where the real excitement begins.

Ready to join us? To fuel the rapid expansion of our automation programme, we are strengthening our IT team with an IT Applications Support Engineer focused on warehouse automation software. In this role, you will support all automation‑enabled Bleckmann sites globally and act as the primary IT contact for our automation platforms and suppliers.

What You Will Do

• Deliver 1st and 2nd line software support for AutoStore and KCC WCS across all Bleckmann automation sites, with a focus on the Dutch region (Bergen op Zoom, Roosendaal, Almelo).
• Log, triage, and follow up on incidents in TopDesk using the P1–P4 priority framework, escalating when needed.
• Diagnose issues across the end‑to‑end automation stack, including WMS–WCS communication errors, TCP/IP connection failures, integration issues, and pick/put logic errors.
• Serve as the daily point of contact for automation suppliers (Kardex, Addverb) and coordinate ticket follow‑up and incident resolution.
• Monitor KCC WCS dashboards, health checks, and alerting to proactively identify risk signals.
• Support maintenance windows, software updates, configuration changes, and regression testing after releases or patches.
• Analyse logs and interface data to identify recurring issues and contribute to long‑term improvements.
• Maintain internal knowledge base articles, troubleshooting guides, and runbooks.
• Support change requests (CRs) and evaluate the impact of software changes on the automation ecosystem.
• Collaborate closely with WMS support, infrastructure teams, and warehouse operations to ensure reliable end‑to‑end processes across Manhattan and Blue Yonder environments.
• Report to the IT Automation Manager / Head of WMS Support.

Your Profile Qualifications & Experience

Bachelor’s degree in IT, Computer Science, Industrial Engineering, Mechatronics, or equivalent experience/certifications.

• 1–2 years of experience in IT application support, operations, or a technical support role (strong internship experience is welcome).
• Affinity with logistics or warehousing environments.
• Experience with WMS/WCS/automation systems is a strong plus.
• Knowledge of Manhattan WMS (Active Omni) and/or Blue Yonder Dispatcher (JDA) is a major advantage.
• Understanding of software systems, APIs, and network communication (TCP/IP, REST, sockets).
• Comfortable analysing log files and troubleshooting structured root‑cause scenarios.
• Experience with ITSM tools (TopDesk is a plus).
• SQL or basic scripting knowledge is beneficial.
• Fluent in English; Dutch is a strong advantage.
• Strong ownership, analytical skills, and structured working style.
• Willingness to travel between sites (Bergen op Zoom, Roosendaal, Almelo) and participate in on‑call rotations when needed.

What We Offer

• A key role at the front line of Bleckmann’s automation transformation.
• Daily hands‑on experience with AutoStore, KCC/WCS, Manhattan WMS, and Blue Yonder Dispatcher across multiple live production environments.
• Work in an international IT team with passionate colleagues across the Benelux, UK, and beyond.
• A steep learning curve in one of the most automated 3PL environments in the region.
• Flexible work locations across Almelo, Bergen op Zoom, and Roosendaal.
• Plenty of opportunities for learning, training, and career advancement — including growth toward senior automation or WCS engineering roles.
• Room for entrepreneurship, initiative, and real impact.
• A competitive salary package tailored to your experience.
• At Bleckmann, we are guided by our values: We take a parachute and jump (Entrepreneurship), we unpack our knowledge (Expertise), we raise the bar with every box (Excellence), and we spark energy that connects (Engagement).