Key Retailer Field Service Executive

CHEP Benelux Nederland BV; Netherlands; Hybrid; EUR 42,000 - 62,000; Full time

Benefits offered by this job

40 hours/week

8% holiday allowance

13th month

27 days annual leave

Laptop

Mobile phone

Company car

Net expense allowance €158.83/month

Telework allowance €60/month

Pension fund contributions

WIA insurance option

Chep bonus plan (Band II)

Job summary

CHEP Benelux Nederland BV is seeking a Field Service Executive (FSE) within the Key Retail team in the Netherlands. You will manage day-to-day operations for a portfolio of retail accounts, partnering with a Key Account Manager to ensure excellent service and commercial success, and drive improvements across the supply chain.

You will build strong relationships with customer teams, monitor KPIs, and visit distribution centres to optimise asset movement and asset recovery, aiming for efficient,

Qualifications

• Experience in customer-facing roles is a plus.
• Ability to interpret data and translate insights into actions.
• Excellent communication and stakeholder management skills.
• Strong command of Dutch and English.

Responsibilities

• Serve as the primary operational contact for a portfolio of retail accounts.
• Build strong relationships with customer operational teams and distribution centre stakeholders.
• Collaborate with the Key Account Manager to deliver a seamless customer experience.
• Support customer meetings, business reviews, and performance discussions.
• Proactively monitor account performance against KPIs and identify opportunities for improvement.
• Analyze customer and asset-flow data to identify trends, inefficiencies, and risks.
• Drive corrective actions to improve asset recovery, reduce losses, and optimise cycle times.
• Conduct regular visits to customer distribution centres and operational sites.
• Observe and assess operational processes related to CHEP asset handling.
• Coordinate with internal teams including Supply Chain, Logistics, Finance, and Commercial Sales.
• Take ownership of resolving customer issues and driving actions to completion.
• Act as an internal advocate for customers while balancing business priorities.
• Contribute to a culture of continuous improvement within the broader Retail team.

Skills

Customer-facing

Data interpretation

Stakeholder mgmt

Dutch & English

Growth mindset

Job description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

About the Role

As a Field Service Executive (FSE) within the Key Retail team, you will play a critical role in managing and developing CHEP's relationships with key retail customers across the Netherlands. You will work in close partnership with a Key Account Manager (KAM), forming a dedicated customer-facing tandem responsible for delivering exceptional customer service, operational excellence, and commercial success. While the Key Account Manager focuses on the commercial relationship and strategic account development, the Field Service Executive owns the day-to-day operational management of the account. You will act as the link between the customer, operations, supply chain, and internal stakeholders, ensuring that CHEP's assets move efficiently through the supply chain and are returned in a timely and cost-effective manner. This role offers an excellent development opportunity for ambitious professionals who aspire to grow into a future Key Account Manager position.

Key Responsibilities

• Serve as the primary operational contact for a portfolio of retail accounts.
• Build strong working relationships with customer operational teams and distribution centre stakeholders.
• Collaborate closely with the Key Account Manager to deliver a seamless customer experience.
• Support customer meetings, business reviews, and performance discussions.
• Proactively monitor account performance against agreed KPIs and identify opportunities for improvement.
• Analyze customer and asset-flow data to identify trends, inefficiencies, and risks.
• Drive corrective actions to improve asset recovery, reduce losses, and optimise cycle times.
• Conduct regular visits to customer distribution centres and operational sites.
• Observe and assess operational processes related to CHEP asset handling.
• Proactively coordinate with internal teams including Supply Chain, Logistics, Finance, and Commercial Sales.
• Take ownership of resolving customer issues and driving actions to completion.
• Act as an internal advocate for customers while balancing business priorities.
• Contribute to a culture of continuous improvement within the broader Retail team.

Your Mission – What Will You Do?

• Develop trusted relationships with customers and operational stakeholders.
• Consistently improve customer KPIs and operational performance.
• Drive actions internally and externally to ensure results are delivered.
• Work seamlessly with your Key Account Manager as one customer-facing team.
• Demonstrate the capability and ambition to grow into a commercial account management role over time.

What We Are Looking For

• Growth mindset
• Proactive, driven, independent, and accurate
• Ability to interpret data and translate insights into actions.
• Excellent communication and stakeholder management skills.
• Experience in customer-facing roles is a plus
• Ability to manage multiple priorities and work effectively across different functions.
• Strong problem-solving skills and a hands-on approach.
• Business insight and interest in technological trends
• Strong command of Dutch & English

What We Offer

• Working hours of 40 hours per week
• A holiday allowance of 8% to be paid in the month of May
• A 13th month
• 27 days of annual leave
• A laptop
• A mobile phone with a corresponding contract
• A company car in alignment with the Car Policy (In case of a company car a temporary car will be provided at start)
• A net expense allowance of €158.83 per month worked
• A net compensation for telework of € 60.00 per month worked
• Mandatory membership of the pension fund for BPFVlakglas and APF Centraal Beheer
• Possibility to join our collective WIA insurance to cover the WIA shortfall
• Participation in the CHEP bonus plan applicable to the allocated band (band II = 10%). This pro rata the number of months worked at CHEP in the current fiscal year.

Remote Type

• Hybrid Remote

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [e-mail].