Key Account Manager

Vivid Resourcing Ltd; Schiphol; On-site; EUR 39,000 - 61,000; Full time

Benefits offered by this job

Bonus 10%

Global exposure

Career progression

Development opportunities

Job summary

Vivid Resourcing Ltd is recruiting a Key Account Manager for a globally leading logistics organisation in the Netherlands. You will manage and grow key air freight customers, align with Operations, Procurement, Pricing and Carrier teams, and drive growth and profitability.

Ideal candidates have air freight or logistics experience, strong account management skills, and fluent Dutch and English. A dynamic, customer-focused role offers clear progression into more senior KAM positions.

Qualifications

• Experience in air freight, freight forwarding or logistics.
• Previous customer/account management experience.
• Strong commercial and communication skills.
• Dutch native/fluent and strong English.

Responsibilities

• Manage and grow a portfolio of key air freight customers.
• Build strong, long-term customer relationships.
• Identify opportunities to increase volumes and profitability.
• Coordinate capacity requirements with procurement and carriers.
• Proactively manage shipments, issues and customer escalations.
• Work closely with internal teams to deliver customer requirements.
• Support new customer implementations and process improvements.

Skills

Air freight / logistics knowledge

Customer / account management

Commercial & communication skills

Dutch & English proficiency

Job description

Location: Netherlands

Salary: €3,500–€5,500 gross/month + 10% bonus

Join one of the world's largest logistics companies as a Key Account Manager within their Air Freight division.

You'll manage and develop key customer relationships, drive growth and profitability, and work closely with Operations, Procurement, Pricing and Carrier teams to deliver an exceptional customer experience.

Key Responsibilities

• Manage and grow a portfolio of key air freight customers.
• Build strong, long-term customer relationships.
• Identify opportunities to increase volumes and profitability.
• Coordinate capacity requirements with procurement and carriers.
• Proactively manage shipments, issues and customer escalations.
• Work closely with internal teams to deliver customer requirements.
• Support new customer implementations and process improvements.

About You

• Experience in air freight, freight forwarding or logistics.
• Previous customer/account management experience.
• Strong commercial and communication skills.
• Dutch native/fluent and strong English.
• Proactive, organised and customer-focused.

Perishables experience is preferred but not essential. Experience with fresh produce, flowers, food or other time-critical cargo would be advantageous.

Why Join?

• €3,500–€5,500 + 10% bonus
• Global exposure with a market-leading logistics organisation.
• Clear progression into International KAM or KAM Team Lead roles.
• Strong opportunities for professional and commercial development.