Key-Account Customer Success Strategist

Jobtailor; Eindhoven; On-site; EUR 42,000 - 66,000; Full time

Job summary

Jobtailor is seeking a Customer Success professional in Eindhoven, NL, to advance key-account relationships and drive revenue through upselling and retention. You will partner with cross-functional teams to understand client goals and tailor success plans accordingly.

Ideal candidates have B2B experience, strong CRM skills (Dynamics CRM and Salesforce), and fluency in English with French and Italian, enabling effective client communication and strategic advisory.

Qualifications

• Bachelor degree in a business field is preferred.
• 1-2 years of B2B experience in a professional industry.
• Strong MS Word, Excel, Teams and Outlook knowledge.
• CRM experience with Dynamics and Salesforce is required.
• Fluent English plus French and Italian are required.
• Exceptional interpersonal, communication and writing skills.
• Ability to communicate technical information to understand customer needs.
• Ability to work independently with moderate supervision.
• Strong analytical and problem-solving abilities.

Responsibilities

• Ensure customer expectations are met or exceeded via products and solutions.
• Develop understanding of key-account customers and their business needs.
• Identify upsell opportunities and preserve recurring revenue.
• Help craft Fluke's customer success strategy.
• Build strong relationships with customers and establish trust.
• Increase adoption, retention, and revenue in key accounts.
• Develop customer success plans outlining success and growth factors.
• Collaborate with internal teams and external partners.
• Engage in problem-solving and strategic discussions with the team.
• Perform other related duties as assigned.

Skills

Customer Success

B2B Experience

CRM Proficiency

Interpersonal Skills

Multilingual English/French/Italian

Education

Bachelor Degree (Business field preferred)

Tools

Dynamics CRM

Salesforce

Microsoft Word

Microsoft Excel

Microsoft Teams

Microsoft Outlook

Job description

Jobtailor is seeking a Customer Success professional in Eindhoven, NL, to advance key-account relationships and drive revenue through upselling and retention. You will partner with cross-functional teams to understand client goals and tailor success plans accordingly.

Ideal candidates have B2B experience, strong CRM skills (Dynamics CRM and Salesforce), and fluency in English with French and Italian, enabling effective client communication and strategic advisory.