Junior Trading Desk Assistant — Customer Support & Onboarding

flatexDEGIRO; Amsterdam; Hybrid; EUR 32,000 - 46,000; Full time

Benefits offered by this job

30 days paid leave

Pension plan

Transport allowance or leased bike

Laptop & equipment provided

Gym membership options

Referral bonus

Job summary

flatexDEGIRO SE is seeking a Junior Trading Assistant in Amsterdam to own customer requests and help identify process improvements for better satisfaction. You will support customers on our platform, tackling topics from onboarding to trading and transfers.

You will join a dynamic team of around 15 colleagues, acting as the first contact point between retail traders and the company, learning our product and collaborating across Brokerage and Risk teams.

Qualifications

• Bachelor's degree in Finance, Business Management or Economics. Master’s degree is an advantage.
• Native-level French speaker; (this is a must)
• Have 0 – 2 years of experience
• Have a good understanding of financial products and affinity with the financial markets
• Are an energetic team player with excellent communication skills
• Are living in the Amsterdam metropolitan area or willing to move
• Are willing to work evenings and weekend shifts

Responsibilities

• Take ownership of customer requests to identify short- and long-term improvements to processes and customer satisfaction.
• Support customers with information about our platform and handle complex topics like Corporate Actions, securities transfers, and trading-related inquiries.
• Assist and gradually take responsibility in specialized sub-teams that work on long-term solutions for recurring challenges.
• Communicate with and support different internal departments to help resolve trading-related requests.

Skills

French language (native)

Excellent communication

Energetic team player

Evenings & weekend shifts willing

Education

Bachelor's degree in Finance/Business/Economics

Job description

flatexDEGIRO SE is seeking a Junior Trading Assistant in Amsterdam to own customer requests and help identify process improvements for better satisfaction. You will support customers on our platform, tackling topics from onboarding to trading and transfers.

You will join a dynamic team of around 15 colleagues, acting as the first contact point between retail traders and the company, learning our product and collaborating across Brokerage and Risk teams.