Junior Technical Support Engineer – SaaS & AI Tools (Hybrid)

Nedap; Groenlo; Hybrid; EUR 36,828 - 42,408; Full time

Benefits offered by this job

Thirteenth month pay

Pension plan

Profit sharing

Shareholder option

Flexible working hours and vacation

Job summary

Nedap in Security, Pace team, is seeking a Junior Technical Support Engineer to help customers rely on Pace daily. You combine technical support, operations, and continuous improvement to resolve issues, manage integrations, and keep customers informed.

This role is ideal if you enjoy solving technical challenges, working with customers, and growing in a modern SaaS environment. Hybrid work, salary listed, and growth opportunities are offered.

Qualifications

• MBO+ or HBO degree in IT, computer science or a related technical field.
• Up to 3 years of IT, software, cloud environments or technical support experience.
• Basic understanding of SaaS architectures, APIs, logging and SSO.
• Strong analytical and troubleshooting skills with a structured, responsible work style.
• Clear, professional communication and ability to work with customers and colleagues.
• Interest in AI technologies with practical experience using AI tools like ChatGPT or Copilot.
• Ambition to develop in a technical customer-facing role in a fast-growing SaaS environment.

Responsibilities

• Provide first- and second-line technical support for enterprise customers.
• Investigate and resolve issues related to configuration, user access, integrations, and APIs.
• Manage support tickets and keep customers informed throughout resolution.
• Escalate complex issues to engineering with clear documentation.
• Perform operational platform activities, such as synchronizations, reporting, and user role management.
• Support the testing of new functionality and assist with customer integrations.
• Maintain and improve technical documentation and knowledge base articles.
• Contribute to automation initiatives that improve scalability and reduce manual work.
• Participate in an on‑call rotation as the Pace customer base continues to grow.

Skills

Analytical thinking

Clear communication

Customer-facing mindset

AI tools familiarity

Education

MBO+ or HBO degree in IT / Computer Science or related field

Job description

Nedap in Security, Pace team, is seeking a Junior Technical Support Engineer to help customers rely on Pace daily. You combine technical support, operations, and continuous improvement to resolve issues, manage integrations, and keep customers informed.

This role is ideal if you enjoy solving technical challenges, working with customers, and growing in a modern SaaS environment. Hybrid work, salary listed, and growth opportunities are offered.