Junior Technical Support Engineer.

Nedap; Groenlo; Hybrid; EUR 36,828 - 42,408; Full time

Benefits offered by this job

Thirteenth month pay

Pension plan

Profit sharing

Shareholder option

Flexible working hours and vacation

Job summary

Nedap in Security, Pace team, is seeking a Junior Technical Support Engineer to help customers rely on Pace daily. You combine technical support, operations, and continuous improvement to resolve issues, manage integrations, and keep customers informed.

This role is ideal if you enjoy solving technical challenges, working with customers, and growing in a modern SaaS environment. Hybrid work, salary listed, and growth opportunities are offered.

Qualifications

• MBO+ or HBO degree in IT, computer science or a related technical field.
• Up to 3 years of IT, software, cloud environments or technical support experience.
• Basic understanding of SaaS architectures, APIs, logging and SSO.
• Strong analytical and troubleshooting skills with a structured, responsible work style.
• Clear, professional communication and ability to work with customers and colleagues.
• Interest in AI technologies with practical experience using AI tools like ChatGPT or Copilot.
• Ambition to develop in a technical customer-facing role in a fast-growing SaaS environment.

Responsibilities

• Provide first- and second-line technical support for enterprise customers.
• Investigate and resolve issues related to configuration, user access, integrations, and APIs.
• Manage support tickets and keep customers informed throughout resolution.
• Escalate complex issues to engineering with clear documentation.
• Perform operational platform activities, such as synchronizations, reporting, and user role management.
• Support the testing of new functionality and assist with customer integrations.
• Maintain and improve technical documentation and knowledge base articles.
• Contribute to automation initiatives that improve scalability and reduce manual work.
• Participate in an on‑call rotation as the Pace customer base continues to grow.

Skills

Analytical thinking

Clear communication

Customer-facing mindset

AI tools familiarity

Education

MBO+ or HBO degree in IT / Computer Science or related field

Job description

Junior Technical Support Engineer

Location: Groenlo, Netherlands

Hours: 32 - 38 hrs per week

Salary: €3,300 - €3,800 gross per month (full‑time, 38 hrs)

Work arrangement: Hybrid

What are you going to do?

At Nedap in Security, we help organizations secure people, buildings, and assets through innovative access management solutions. One of the newest additions to our portfolio is Pace, our Physical Identity and Access Management (PIAM) solution. As organizations increasingly look for secure and scalable ways to manage identities and access rights, Pace is gaining traction across the market.

As a Junior Technical Support Engineer, you play an important role in ensuring that our customers can rely on Pace every day. You combine technical support, operational excellence, and continuous improvement. You help customers solve technical issues, execute operational tasks, and contribute to making our support processes more scalable and efficient.

This is an excellent opportunity for someone who enjoys solving technical challenges, working directly with customers, and growing within a modern SaaS environment.

Your responsibilities

• Provide first- and second-line technical support for enterprise customers.
• Investigate and resolve issues related to configuration, user access, integrations, and APIs.
• Manage support tickets and ensure customers are kept informed throughout the resolution process.
• Escalate complex technical issues to engineering teams with clear and structured documentation.
• Perform operational platform activities, such as synchronizations, reporting, and user role management.
• Support the testing of new functionality and assist with customer integrations.
• Maintain and improve technical documentation and knowledge base articles.
• Contribute to automation initiatives that improve scalability and reduce manual work.
• Participate in an on‑call rotation as the Pace customer base continues to grow.

Your team

You will join the Pace team within Nedap in Security. Security is one of Nedap’s four key markets and focuses on access management solutions that help organizations manage access rights, improve security, and stay compliant. Pace is one of the strategic growth solutions within this business unit and is being scaled to meet increasing market demand.

You will work closely with colleagues from Support, Product, Engineering, and Customer Success. Together, you ensure customers receive a reliable service while helping Pace continue to grow and improve.

Our offer

As a Junior Technical Support Engineer at Nedap, you make a valuable contribution to our mission: helping people become happier and more successful in their professional lives. The salary range for this role is between €3,300 and €3,800 gross per month based on full‑time employment (38 hours) and depends on relevant knowledge and experience.

In addition to your salary, you’ll receive a thirteenth month’s pay, a solid pension plan, and profit sharing with the opportunity to become a Nedap shareholder. At Nedap, everything revolves around trust and autonomy. That’s why, along with your colleagues, you decide on your own working hours and vacation days to maintain a healthy work‑life balance.

We also place great importance on both personal and professional growth. You’ll receive a thorough introduction and are encouraged to keep developing yourself throughout your career.

Required Skills

• An MBO+ or HBO degree in IT, Computer Science, or a related technical field.
• Up to 3 years of experience in IT, software, cloud environments, or technical support.
• A basic understanding of SaaS architectures, APIs, logging, and Single Sign-On (SSO).
• Strong analytical and troubleshooting skills, combined with a structured and responsible way of working.
• Clear and professional communication skills and the ability to work effectively with customers and colleagues.
• An interest in AI technologies and practical experience with AI‑powered tools such as ChatGPT, Copilot, or similar solutions to support learning, problem‑solving, or productivity.
• The ambition to develop yourself in a technical customer‑facing role and thrive in a dynamic, fast‑growing SaaS environment.

At Nedap, we welcome people with different backgrounds and experiences. If you recognize yourself in most of this profile, we encourage you to apply.

Get in touch!

Interested in the vacancy Junior Technical Support Engineer or curious about what it’s like to work at Nedap? Feel free to contact Paulette Kamperman via [e-mail]. We’re happy to help!