Junior Technical Support Engineer

Nedap Beveiligingstechniek B.V.; Groenlo; Hybrid; EUR 37,000 - 42,000; Full time

Benefits offered by this job

Thirteen month pay

Pension plan

Profit sharing

Employee stock options

Job summary

Nedap in Groenlo is seeking a Junior Technical Support Engineer to join the Pace team in Security. You will provide frontline support for Pace, resolve configuration and API issues, and help keep customers satisfied in a modern SaaS environment.

We value hands-on problem solving, clear communication, and the drive to grow with our growing Pace business. The role offers hybrid work, a competitive salary, and opportunities to contribute to automation and knowledge sharing.

Qualifications

• MBO+/HBO degree in IT, CS or related field.
• Up to 3 years in IT, software, cloud or technical support.
• Understanding of SaaS, APIs, logging and SSO.
• Strong analytical and communication skills.
• Interest in AI tech and practical AI tool use.

Responsibilities

• Provide first- and second-line technical support for enterprise customers.
• Investigate and resolve issues related to configuration, user access, integrations, and APIs.
• Manage support tickets and keep customers informed during resolution.
• Escalate complex issues to engineering with clear docs.
• Perform operational platform activities, such as synchronizations, reporting, and user role management.
• Support the testing of new functionality and assist with customer integrations.
• Maintain and improve technical documentation and knowledge base.
• Contribute to automation initiatives to improve scalability.
• Participate in an on-call rotation as the Pace customer base grows.

Skills

Technical support

APIs & SaaS

Customer communication

AI awareness

Education

MBO+/HBO IT or related

Tools

APIs

SaaS architectures

SSO

AI tools (ChatGPT/Copilot)

Job description

Groenlo, Netherlands

32 - 38 hrs

€ 3.300 - € 3.800

Hybrid

What are you going to do?

At Nedap in Security, we help organizations secure people, buildings, and assets through innovative access management solutions. One of the newest additions to our portfolio is Pace, our Physical Identity and Access Management (PIAM) solution. As organizations increasingly look for secure and scalable ways to manage identities and access rights, Pace is gaining traction across the market.

As a Junior Technical Support Engineer, you play an important role in ensuring that our customers can rely on Pace every day. You combine technical support, operational excellence, and continuous improvement. You help customers solve technical issues, execute operational tasks, and contribute to making our support processes more scalable and efficient.

This is an excellent opportunity for someone who enjoys solving technical challenges, working directly with customers, and growing within a modern SaaS environment.

Your responsibilities

• Provide first- and second-line technical support for enterprise customers.


• Investigate and resolve issues related to configuration, user access, integrations, and APIs.


• Manage support tickets and ensure customers are kept informed throughout the resolution process.


• Escalate complex technical issues to engineering teams with clear and structured documentation.


• Perform operational platform activities, such as synchronizations, reporting, and user role management.


• Support the testing of new functionality and assist with customer integrations.


• Maintain and improve technical documentation and knowledge base articles.


• Contribute to automation initiatives that improve scalability and reduce manual work.


• Participate in an on-call rotation as the Pace customer base continues to grow.

Your team

You will join the Pace team within Nedap in Security. Security is one of Nedap’s four key markets and focuses on access management solutions that help organizations manage access rights, improve security, and stay compliant. Pace is one of the strategic growth solutions within this business unit and is being scaled to meet increasing market demand.

You will work closely with colleagues from Support, Product, Engineering, and Customer Success. Together, you ensure customers receive a reliable service while helping Pace continue to grow and improve.

Our offer

As a Junior Technical Support Engineer at Nedap, you make a valuable contribution to our mission: helping people become happier and more successful in their professional lives.

The salary range for this role is between € 3.300 and € 3.800 gross per month based on full-time employment (38 hours) and depends on relevant knowledge and experience.

• you’ll receive a thirteenth month’s pay, a solid pension plan, and profit sharing with the opportunity to become a Nedap shareholder.


• At Nedap, everything revolves around trust and autonomy. That’s why, along with your colleagues, you decide on your own working hours and vacation days to maintain a healthy work-life balance.


• We also place great importance on both personal and professional growth. You’ll receive a thorough introduction and are encouraged to keep developing yourself throughout your career.

Required Skills

• An MBO+ or HBO degree in IT, Computer Science, or a related technical field.


• Up to 3 years of experience in IT, software, cloud environments, or technical support.


• A basic understanding of SaaS architectures, APIs, logging, and Single Sign-On (SSO).


• Strong analytical and troubleshooting skills, combined with a structured and responsible way of working.


• Clear and professional communication skills and the ability to work effectively with customers and colleagues.


• An interest in AI technologies and practical experience with AI-powered tools such as ChatGPT, Copilot, or similar solutions to support learning, problem-solving, or productivity.


• The ambition to develop yourself in a technical customer-facing role and thrive in a dynamic, fast-growing SaaS environment.

At Nedap, we welcome people with different backgrounds and experiences. If you recognize yourself in most of this profile, we encourage you to apply.

About Nedap

Nedap is a global leader in Digital Twin Technology, bridging the physical and digital worlds in Retail, Healthcare, Livestock, and Security. Guided by our Technology for Life philosophy, we create smart, sustainable solutions that help people and organizations thrive in a rapidly changing world. With over 1,000 colleagues, we shape the future with meaningful innovations.