Junior Technical Support Engineer

Nedap Beveiligingstechniek B.V.; Groenlo; Hybrid; EUR 37,000 - 42,000; Full time

Benefits offered by this job

Thirteenth month

Pension plan

Profit sharing

Flexible hours

Job summary

Nedap Beveiligingstechniek B.V. in Groenlo, Netherlands, is looking for a Junior Technical Support Engineer to join the Pace team within Nedap in Security.

You’ll provide first- and second-line technical support for enterprise customers and help scale our SaaS platform with API and integration expertise. You’ll work in a hybrid role with flexible hours and a salary between €3,300 and €3,800 gross per month, plus a thirteenth month, a pension plan and profit sharing.

Qualifications

• MBO+ or HBO degree in IT, Computer Science, or a related technical field.
• Up to 3 years of experience in IT, software, cloud environments, or technical support.
• Basic understanding of SaaS architectures, APIs, logging, and Single Sign-On (SSO).
• Strong analytical and troubleshooting skills with a structured and responsible work style.
• Clear, professional communication with customers and colleagues.
• Interest in AI technologies and practical experience with AI-powered tools to support learning or productivity.

Responsibilities

• Provide first- and second-line technical support for enterprise customers.
• Investigate and resolve issues related to configuration, user access, integrations, and APIs.
• Manage support tickets and keep customers informed throughout resolution.
• Escalate complex issues to engineering with clear documentation.
• Perform operational platform activities: synchronizations, reporting, and user role management.
• Support testing of new functionality and customer integrations.
• Maintain and improve technical documentation and knowledge base articles.
• Contribute to automation initiatives to improve scalability and reduce manual work.
• Participate in an on-call rotation as the Pace customer base grows.

Skills

IT support

Analytical skills

Troubleshooting

Customer facing

API knowledge

SSO awareness

Education

MBO+ or HBO IT/CS degree

Job description

Groenlo, Netherlands

32 - 38 hrs

€ 3.300 - € 3.800

Hybrid

What are you going to do?

At Nedap in Security, we help organizations secure people, buildings, and assets through innovative access management solutions. One of the newest additions to our portfolio is Pace, our Physical Identity and Access Management (PIAM) solution. As organizations increasingly look for secure and scalable ways to manage identities and access rights, Pace is gaining traction across the market.

As a Junior Technical Support Engineer

You play an important role in ensuring that our customers can rely on Pace every day. You combine technical support, operational excellence, and continuous improvement. You help customers solve technical issues, execute operational tasks, and contribute to making our support processes more scalable and efficient.

This is an excellent opportunity for someone who enjoys solving technical challenges, working directly with customers, and growing within a modern SaaS environment.

Your responsibilities

• Provide first- and second-line technical support for enterprise customers.
• Investigate and resolve issues related to configuration, user access, integrations, and APIs.
• Manage support tickets and ensure customers are kept informed throughout the resolution process.
• Escalate complex technical issues to engineering teams with clear and structured documentation.
• Perform operational platform activities, such as synchronizations, reporting, and user role management.
• Support the testing of new functionality and assist with customer integrations.
• Maintain and improve technical documentation and knowledge base articles.
• Contribute to automation initiatives that improve scalability and reduce manual work.
• Participate in an on-call rotation as the Pace customer base continues to grow.

Provide first- and second-line technical support for enterprise customers. Investigate and resolve issues related to configuration, user access, integrations, and APIs. Manage support tickets and ensure customers are kept informed throughout the resolution process. Escalate complex technical issues to engineering teams with clear and structured documentation. Perform operational platform activities, such as synchronizations, reporting, and user role management. Support the testing of new functionality and assist with customer integrations. Maintain and improve technical documentation and knowledge base articles. Contribute to automation initiatives that improve scalability and reduce manual work. Participate in an on-call rotation as the Pace customer base continues to grow.

Your team

You will join the Pace team within Nedap in Security. Security is one of Nedap’s four key markets and focuses on access management solutions that help organizations manage access rights, improve security, and stay compliant. Pace is one of the strategic growth solutions within this business unit and is being scaled to meet increasing market demand.

You will work closely with colleagues from Support, Product, Engineering, and Customer Success. Together, you ensure customers receive a reliable service while helping Pace continue to grow and improve.

Our offer

What's in it for you?

As a Junior Technical Support Engineer at Nedap, you make a valuable contribution to our mission: helping people become happier and more successful in their professional lives. The salary range for this role is between € 3.300 and € 3.800 gross per month based on full-time employment (38 hours) and depends on relevant knowledge and experience. In addition to your salary, you’ll receive a thirteenth month’s pay, a solid pension plan, and profit sharing with the opportunity to become a Nedap shareholder. At Nedap, everything revolves around trust and autonomy. That’s why, along with your colleagues, you decide on your own working hours and vacation days to maintain a healthy work-life balance.

We also place great importance on both personal and professional growth. You’ll receive a thorough introduction and are encouraged to keep developing yourself throughout your career.

Curious about all our terms of employment? Read more here.

All terms of employment

Required Skills

• An MBO+ or HBO degree in IT, Computer Science, or a related technical field.
• Up to 3 years of experience in IT, software, cloud environments, or technical support.
• A basic understanding of SaaS architectures, APIs, logging, and Single Sign-On (SSO).
• Strong analytical and troubleshooting skills, combined with a structured and responsible way of working.
• Clear and professional communication skills and the ability to work effectively with customers and colleagues.
• An interest in AI technologies and practical experience with AI-powered tools such as ChatGPT, Copilot, or similar solutions to support learning, problem-solving, or productivity.
• The ambition to develop yourself in a technical customer-facing role and thrive in a dynamic, fast-growing SaaS environment.

At Nedap, we welcome people with different backgrounds and experiences. If you recognize yourself in most of this profile, we encourage you to apply.

We are looking for someone who enjoys solving technical challenges, is eager to learn, and likes working closely with customers. You do not need to have years of experience, but you are curious, analytical, and motivated to grow within a modern SaaS environment.

About Nedap

Nedap is a global leader in Digital Twin Technology, bridging the physical and digital worlds in Retail, Healthcare, Livestock, and Security. Guided by our Technology for Life philosophy, we create smart, sustainable solutions that help people and organizations thrive in a rapidly changing world. With over 1,000 colleagues, we shape the future with meaningful innovations.

Nedap is a global leader in Digital Twin Technology, bridging the physical and digital worlds in Retail, Healthcare, Livestock, and Security. Guided by our Technology for Life philosophy, we create smart, sustainable solutions that help people and organizations thrive in a rapidly changing world. With over 1,000 colleagues, we shape the future with meaningful innovations.