Hybrid Junior Tech Support Engineer – SaaS

Nedap Beveiligingstechniek B.V.; Groenlo; Hybrid; EUR 37,000 - 42,000; Full time

Benefits offered by this job

Thirteenth month

Pension plan

Profit sharing

Flexible hours

Job summary

Nedap Beveiligingstechniek B.V. in Groenlo, Netherlands, is looking for a Junior Technical Support Engineer to join the Pace team within Nedap in Security.

You’ll provide first- and second-line technical support for enterprise customers and help scale our SaaS platform with API and integration expertise. You’ll work in a hybrid role with flexible hours and a salary between €3,300 and €3,800 gross per month, plus a thirteenth month, a pension plan and profit sharing.

Qualifications

• MBO+ or HBO degree in IT, Computer Science, or a related technical field.
• Up to 3 years of experience in IT, software, cloud environments, or technical support.
• Basic understanding of SaaS architectures, APIs, logging, and Single Sign-On (SSO).
• Strong analytical and troubleshooting skills with a structured and responsible work style.
• Clear, professional communication with customers and colleagues.
• Interest in AI technologies and practical experience with AI-powered tools to support learning or productivity.

Responsibilities

• Provide first- and second-line technical support for enterprise customers.
• Investigate and resolve issues related to configuration, user access, integrations, and APIs.
• Manage support tickets and keep customers informed throughout resolution.
• Escalate complex issues to engineering with clear documentation.
• Perform operational platform activities: synchronizations, reporting, and user role management.
• Support testing of new functionality and customer integrations.
• Maintain and improve technical documentation and knowledge base articles.
• Contribute to automation initiatives to improve scalability and reduce manual work.
• Participate in an on-call rotation as the Pace customer base grows.

Skills

IT support

Analytical skills

Troubleshooting

Customer facing

API knowledge

SSO awareness

Education

MBO+ or HBO IT/CS degree

Job description

Nedap Beveiligingstechniek B.V. in Groenlo, Netherlands, is looking for a Junior Technical Support Engineer to join the Pace team within Nedap in Security.

You’ll provide first- and second-line technical support for enterprise customers and help scale our SaaS platform with API and integration expertise. You’ll work in a hybrid role with flexible hours and a salary between €3,300 and €3,800 gross per month, plus a thirteenth month, a pension plan and profit sharing.