Junior/Medior Application Engineer

Exact Software Germany GmbH; Delft; On-site; EUR 55,000 - 70,000; Full time

Job summary

Exact Software Germany GmbH in Delft/Utrecht is seeking an Application Operations Engineer to maintain the stability, performance, and availability of our cloud-hosted SaaS applications.

You will monitor, incident-manage, and automate operational tasks across Azure and AWS, collaborating with product, development and infra teams across Europe and Asia to deliver reliable service for hundreds of thousands of users.

Qualifications

• Monitor health, availability and performance of cloud-hosted applications.
• Investigate incidents, alerts and operational issues.
• Execute updates and configuration changes per SOPs.
• Collaborate with Development, Infra Operations and Product teams.
• Contribute to root cause analysis and automation initiatives.
• Support incident management and continuous improvement efforts.
• Learn cloud technologies and hosting best practices.
• Coordinate with Europe and Asia teams to ensure reliable customer experience.

Responsibilities

• Monitor the health, availability, and performance of cloud-hosted applications.
• Investigate and resolve incidents, alerts, and operational issues.
• Perform operational tasks related to application management and maintenance.
• Execute application updates and configuration changes following established procedures.
• Work closely with Development, Infrastructure Operations, and Product teams to ensure smooth service delivery.
• Contribute to root cause analysis and problem-solving activities.
• Help improve monitoring, automation, documentation, and operational processes.
• Participate in incident management activities and support operational excellence initiatives.

Skills

Monitoring

Incident management

Automation

Cloud platforms

Collaboration

Tools

Azure

AWS

Job description

ATTENTION: WE DO NOT ACCEPTS APPLICANTS FOR THIS ROLE WHO HOLD OR NEED A HSM VISA AND/OR 30% TAX BENEFIT

This = the job you're looking for

As an Application Operations Engineer, you play an important role in ensuring the stability, performance, and availability of Exact's cloud-hosted applications. Together with your colleagues in the Application Operations team, you help operate business-critical SaaS solutions used by hundreds of thousands of customers every day.Our products run in multi-cloud environments on Microsoft Azure and Amazon Web Services (AWS). You support the monitoring, maintenance, and continuous improvement of these customer-facing applications while working closely with development, infrastructure, and product teams. Across Cloud Operations, we support more than 25 different products and workloads, serving over 700,000 users. As a member of the Application Operations team, you contribute to the reliable operation of these services and help ensure that our customers can depend on Exact's solutions every day. Our Cloud Operations organization consists of around 60 colleagues across Delft, Utrecht and Kuala Lumpur. Within this organization, Application Operations and Infra Operations work closely together to deliver a reliable and scalable hosting platform.This vacancy specifically applies to the Application Operations team operating from Delft and Utrecht.

Your responsibilities

• Monitor the health, availability, and performance of cloud-hosted applications.
• Investigate and resolve incidents, alerts, and operational issues.
• Perform operational tasks related to application management and maintenance.
• Execute application updates and configuration changes following established procedures.
• Work closely with Development, Infrastructure Operations, and Product teams to ensure smooth service delivery.
• Contribute to root cause analysis and problem-solving activities.
• Help improve monitoring, automation, documentation, and operational processes.
• Participate in incident management activities and support operational excellence initiatives.
• Learn and develop expertise in cloud technologies, application hosting, and operational best practices.
• You will work closely with colleagues across Europe and Asia to ensure a reliable experience for our customers.

Your attention to detail, eagerness to learn, and proactive attitude help maintain the high standards of Exact's cloud operations.