Junior Customer Delivery Manager

Tellet; Amsterdam; Hybrid; EUR 35,000 - 48,000; Full time

Benefits offered by this job

25 vacation days

Job summary

Tellet, an Amsterdam-based AI startup, seeks a Junior Customer Delivery Manager to oversee client projects from onboarding to delivery. You will coordinate with panel agencies to secure high-quality responses and oversee setup and execution on the Tellet platform.

This role is hybrid, based in Amsterdam city center, offering 25 vacation days, with a 12:00–20:00 schedule to support international client hours. Excellent English is required; Dutch is a plus, and 1 year of experience is preferred.

Qualifications

• 1 year of work experience with client interaction.
• Excellent English communication skills; Dutch speaking is a plus.
• Proven organizational and project management skills.

Responsibilities

• Manage client projects from onboarding to delivery.
• Coordinate with panel agencies to ensure high-quality responses.
• Oversee project setup and execution on the Tellet platform.

Skills

Client interaction

Project management

Organizational skills

English communication

Job description

Junior Customer Delivery Manager

Jul 20, 2026

Junior Customer Delivery Manager

• 1+ years of work experience

• Fulltime

• Hybrid way of working

About Tellet

Tellet is a fast-growing, innovative AI startup revolutionizing market research. Our AI-powered interview platform allows companies to truly understand their customers at a scale never before imaginable, moving beyond traditional surveys to facilitate voice-based conversations with our AI interviewer. We work with leading global brands like Heineken, AkzoNobel, and TUI, as well as the world's largest customer research firms, including Kantar and Ipsos.

Who are we looking for?

We are seeking a highly motivated and organized Customer Delivery Manager with strong project management and operational excellence skills. You'll thrive in a client-facing role within our vibrant, entrepreneurial environment. A proactive approach to problem-solving is essential.

What will you be doing?

• Manage client projects, from onboarding to delivery.

• Coordinate with panel agencies (like Norstat) to ensure high-quality responses.

• Oversee project setup and execution on the Tellet platform.

• Handle client communication, quoting, invoicing, and follow-up.

• Proactively identify opportunities to automate processes and improve workflows.

• Work closely with internal teams, such as product and sales.

Why Tellet?

• Located in Amsterdam's city center.

• Young, fast-growing company with lots of room for growth.

• 25 vacation days.

Requirements

• Ideally 1 year of work experience in a professional setting with client interaction. May include internships

• Excellent English communication skills (Dutch speaking is a plus).

• Proven organizational and project management skills.

International working hours

As our team continues to grow internationally, we aim to extend our client support into the evening. While most of the team works standard office hours, this role is ideally suited to someone who enjoys working a 12:00 to 20:00 schedule. It offers a quieter start to the day, flexibility for appointments, sports or personal commitments in the morning, and the opportunity to collaborate with both our European team and North American clients.