(Senior) Client Executive

Toluna; Rotterdam; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Great benefits

Opportunities for growth

Job summary

A leading market research company in Rotterdam is seeking a proactive (Senior) Client Executive to support the sales team from pre-sales to invoicing. This role involves managing client relationships, creating proposals, and ensuring seamless project transitions. The ideal candidate should have B2B experience, excel in communication, be detail-oriented, and have proficiency in CRM tools like Salesforce.com. Join a diverse workplace that values growth and inclusion.

Qualifications

• 1-4 years of experience in a B2B environment preferred.
• Ability to thrive in a fast-paced environment and prioritize effectively.
• Proficiency in advanced applications of CRM tools like Salesforce.com desirable.
• Sales-minded individual with inside sales or customer service experience.
• Knowledge of the Market Research industry is desirable.
• Excel proficiency with the ability to create formulas.
• Detail-oriented and structured in follow-ups and invoicing.
• Basic math proficiency for percentage calculations.
• Effective communication skills in English; Dutch is a plus.

Responsibilities

• Support the sales team to meet or exceed revenue targets.
• Create proposals based on client project briefs.
• Use internal tools to assess project feasibility.
• Send proposals and follow up on bids.
• Manage day-to-day client relationships.
• Initiate invoicing processes.
• Transition projects smoothly to the planning team.
• Track progress on projects and assist with issues.
• Log all relevant information into sales tracking databases.

Skills

B2B Environment Experience

CRM Tools Proficiency

Sales Mindset

Market Research Knowledge

Excel Proficiency

Detail-Oriented

Mathematical Skills

Consultative Approach

Communication Skills

Initiative

Teamwork

Growth Mindset

Tools

Salesforce.com

Job description

Introduction

We are looking for a proactive and detail‑oriented (Senior) Client Executive to support our sales team from pre‑sales to invoicing. This role ensures seamless operational and administrative processes, enabling our client partners to focus on strategic client engagement and driving business growth.

Responsibilities

• Supporting the team to meet or exceed all team revenue targets for new and existing accounts.
• Understand client project briefs to create proposals for those clients.
• Use internal tools to create bids and assess project feasibility for studies.
• Send proposals/bids to clients.
• Develop day‑to‑day client relationship for agile projects.
• Follow up bids and winning them.
• Initiating the process of invoicing projects.
• Smoothly transition projects to our planning team.
• Develop a strong working relationship with other functions such as client partners, research, delivery and finance.
• Keep track of progress on won projects and assisting with issue resolution if required.
• Input all relevant information into the appropriate sales tracking databases, including bids, prospect and client contacts, and meeting reports.

Your Profile

• 1-4 years of experience in a B2B environment (preferred but not essential)
• Ability to thrive in fast paced environment with the need to prioritise effectively and react in a timely manner.
• Proficiency in advanced applications of CRM tools such as Salesforce.com (desirable but not essential)
• Sales minded individual with some inside sales or customer service experience.
• Knowledge of the Market Research industry and how clients in this space work (i.e. their challenges) is desirable but not essential.
• Excel Proficiency: ability to create formulas and percentage calculations.
• Detail‑Oriented & Structured: accuracy in following up, logging information, preparing bids, and invoicing.
• Mathematical Skills: Basic maths proficiency, ability to calculate percentages and interpret data.
• Ability to work accurately in a fast‑paced environment.
• Consultative Approach: Positive attitude and ability to provide a tailored approach to client request, using your knowledge to create custom solutions.
• Communication: Strong verbal and written communication skills to interact effectively with clients and internal teams and ability to articulate the Toluna value proposition.
• Must be able to communicate in English effectively both verbally and in writing. Dutch is a plus.
• Demonstrated ability to take initiative and work independently, as well as in a team environment.
• Success‑driven with the ability to be problem‑solving, flexible and self‑motivated.
• Growth mindset to continuously develop skills and knowledge including participating in Toluna training as required.

Our Values

Acting with Ownership- Demonstrating individual accountability

Bringing a forward mindset- Being action‑oriented, bold and entrepreneurial

Collaborating with Curiosity- Exhibiting teamwork through togetherness

Discussing openly, committing jointly- Sharing your views openly

Embracing empathy- Being egoless & caring

What we Offer

At Toluna, we’re all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you’re passionate about making an impact, we’d love to have you on board.

Join our global team. We welcome big thinking and reward great work.