Jira Support Specialist

Brainboss; Utrecht; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Boutique kantoor vlakbij Utrecht

Competitieve salaris en pensioen

Ontwikkelingsbudget en certificeringen

Buddy-programma en leren van collega's

Regelmatige teamactiviteiten

Job summary

Brainboss zoekt iemand die Jira-ondersteuning levert en klanten helpt om hun Jira en Atlassian-stack weer in beweging te krijgen. Je werkt in een groeiende supportorganisatie die hoogwaardige service levert, en je kunt doorgroeien naar SME-rollen en Consultants PPM.

Je bent verantwoordelijk voor eerste- en tweedelijns ondersteuning, analyseert incidenten, documenteert oplossingen in Confluence en werkt samen met consultants aan PPM- en service management-Engagements.

Qualifications

• At least 3 years of experience providing Jira support.
• Experience handling first- and second-line support questions.
• Native Dutch and good command of English.

Responsibilities

• Provide first- and second-line Jira support to national and international customers.
• Analyze incidents and service requests and escalate when needed to specialists.
• Document solutions in Confluence for reuse by customers and colleagues.
• Work with consultants on PPM and service management engagements to grow domain knowledge.

Skills

Jira support

Customer service mindset

Problem solving

English proficiency

Tools

Jira

Confluence

Jira Service Management

Job description

High-quality Jira support, with room to grow

Are you the one who gets customers moving again when Jira doesn't do what it should? At Brainboss, you provide first- and second-line support at a level our customers experience as a high-quality service. That's your focus, and you're very welcome there. Would you also like to develop into a Subject Matter Expert or a consultant in Product Portfolio Management (PPM)? Then we make that possible.

Brainboss is an Atlassian Gold Solution Partner. We help organizations align strategy, teams and tools with One Framework, One Method, One Unified IT Toolset. Getting you from idea to delivery.

What will you do?

You join a growing support organization that is deliberately not a standard helpdesk. Our customers experience Brainboss support as a high-quality service, and you help keep it at that level.

• You answer first- and second-line support questions from national and international customers about Jira and the wider Atlassian stack.

• You analyze incidents and service requests, resolve them yourself or **escalate** them in a targeted way to our specialists and consultants.

• You look for the root cause behind a question, so the same problem doesn't come back.

• You document solutions in Confluence, so customers and colleagues can build on them.

• You work alongside our consultants on PPM and service management engagements, building your subject-matter knowledge step by step.

Growing is possible, not required

Is support your craft and do you want to excel at it? Then you're in the right place. For us, good support isn't a stepping stone; it's the core of what we deliver. Do you have the ambition to grow further? Then the path is open:

1. Atlassian Support Specialist – you're a steady presence in our support team and know our customers and their environments inside out.

2. Subject Matter Expert – you become the go-to person for a specific domain, such as the Atlassian Strategy Collection, Jira Service Management or Assets.

3. Consultant PPM – you guide customers in setting up portfolio management and Business-IT alignment, with SAFe and the Atlassian tooling.

Whether you want to deepen your current role or grow further: we offer all the training you need.

• Atlassian University – full access to training, learning paths and preparation for Atlassian certifications.

• Methodology – training in SAFe, portfolio management and ITIL 4, among others.

• Learning from colleagues – you work side by side with experienced consultants and experts every day, who are happy to share their knowledge.

What we ask

• At least 3 years of experience providing Jira support. Certifications aren't required; you can earn them with us.

• Experience handling first- and second-line support questions.

• Native Dutch and Good command of English.

• Enjoyment in helping customers and curiosity about the solution.

Nice to have

• Experience with Confluence, JIRA, Jira Service Management or other Atlassian products.

• An affinity with agile ways of working or portfolio management.

Why Brainboss?

• Great Place to Work – Brainboss is a Great Place to Work-certified organization. Our values: Integrity, Teamwork, Fun, Personal, Professional.

• Together at the office – at Brainboss, working together at the office comes first. That's where you learn fastest: you sit next to a consultant, watch along and ask your questions directly.

• Support that makes a difference – you help build a support organization that customers see as a high-quality service, not a standard helpdesk.

• Customers with impact – you work for national and international organizations in sectors including the public sector, financial services, retail and defense, such as the Dutch Ministry of Defence and ASN Bank.

What do we offer?

Brainboss is more than a workplace. We value fairness, appreciate fresh ideas and care for one another. And we like working together at the office, because some bonds form best when you really see each other.

• Boutique office – an inviting workspace where coziness meets productivity, just 10 minutes from Utrecht Centraal.

• Salary and benefits – a competitive salary, a good pension scheme and a modern mobility budget.

• Employee Benefit Plan – extra holidays, learning opportunities, the option to purchase a bike, and work equipment of your choice.

• Development budget – room and budget to keep learning and earn certifications.

• A good start – a buddy program helps you get going, and colleagues are happy to share their knowledge. You're never on your own.

• Staying connected – a monthly Brainboss day with updates, a Friday Check-In to wrap up the week together, and regular events, outings and drinks.

• A greener future – with our own Brainforest, you help create more nature.

• English C1 level: No
• Dutch C1 Level: Yes