Italian-Speaking Support Specialist - Startup Equity

Tebi; Amsterdam; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Start-up Equity

Competitive Salary

Flexible time off

Lunch in the office

Team events

Job summary

Tebi is building the first Connected Restaurant Management System that streamlines hospitality. As the first line of contact for merchants, you will resolve issues end-to-end with empathy and speed, shaping the support experience as the product scales.

You'll investigate problems, collaborate with Engineering, Product, and Ops, and create knowledge base content and AI-powered workflows. Strong English and Dutch communication is essential in a fast-paced cafe-first environment.

Qualifications

• Enjoy helping hospitality businesses with a positive attitude.
• Empathetic and curious about their business.
• Clear, warm communicator across chat, email, and phone.
• Fluent in English and Dutch (preferred); Italian and/or Spanish a plus.

Responsibilities

• Own the first response for every Tebi merchant who reaches out, across chat, email, and phone
• Diagnose issues fast, using product knowledge and sharp instincts to identify the real problem
• Work closely with Engineering, Product, and Ops to resolve complex problems
• Hit and beat CSAT, QA, and speed targets in a high-pace environment
• Turn what you learn from merchants into documentation, product feedback, and proactive education materials
• Use and set up tools and AI-powered workflows to improve the way you do your work and expand it to company processes

Skills

Empathy

Problem solving

Clear communication

Team collaboration

English fluency

Dutch fluency

Job description

Tebi is building the first Connected Restaurant Management System that streamlines hospitality. As the first line of contact for merchants, you will resolve issues end-to-end with empathy and speed, shaping the support experience as the product scales.

You'll investigate problems, collaborate with Engineering, Product, and Ops, and create knowledge base content and AI-powered workflows. Strong English and Dutch communication is essential in a fast-paced cafe-first environment.