Italian-Speaking Customer Relations Associate

Applied Medical Corporation; Amersfoort; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Hybrid work options

Commuting allowance

27 vacation days

Tuition program for external trainings

Internal trainings and development

Onsite facilities and gym

Two volunteering days per year

Pension scheme

Health insurance contribution

Job summary

Applied Medical, based at the European headquarters in Amersfoort (NL), seeks a Customer Relations Representative to support Italian-speaking customers and collaborate with the Sales Representative and local teams to deliver best-in-class service.

You will handle calls and emails, prepare agreements, and contribute to continuous improvement of the customer experience across Europe. The role offers an international environment with hybrid work options.

Qualifications

• 1-3 years of relevant experience in customer service, hospitality or a similar position.
• Good knowledge of MS Office and Windows-based computer applications.
• Experience with SAP is preferred.
• Fluent oral and written communication skills in Italian and English.
• Any additional European language is an advantage.
• Excellent organizational skills, able to work in a structured manner and adhere to deadlines.

Responsibilities

• Handle questions from internal and external customers on the phone and via email during office hours.
• Process returns and invoice corrections in our SAP system.
• Prepare agreements for evaluation, loan, rental and purchases.
• Interpret and assign customer requests to the appropriate departments and teams.
• Investigate and resolve customer disputes and communicate with internal departments to find solutions and preventative actions.
• Participate in team meetings and project team activities to set priorities, discuss process improvements and solve issues together.

Skills

MS Office

Tools

SAP

Job description

Applied Medical, based at the European headquarters in Amersfoort (NL), seeks a Customer Relations Representative to support Italian-speaking customers and collaborate with the Sales Representative and local teams to deliver best-in-class service.

You will handle calls and emails, prepare agreements, and contribute to continuous improvement of the customer experience across Europe. The role offers an international environment with hybrid work options.