Italian Customer Support & Content Ops Specialist

FH Collective Academy; Amsterdam; On-site; EUR 11,718 - 15,066; Full time

Benefits offered by this job

Paid training

Private health insurance

Holiday and Christmas bonuses

Employee discounts and company perks

Career growth opportunities

Job summary

FH Collective Academy in Amsterdam is currently seeking Italian-speaking professionals for various customer support roles. The position includes responsibilities such as assisting customers via phone, email, and chat, alongside resolving service-related queries and moderating online content.

Ideal candidates should be fluent in Italian and possess strong communication skills. The role offers a competitive compensation package and the opportunity to work in a vibrant international environment, supporting various industries including Social Media and Hospitality.

Qualifications

• Fluent Italian speaker with strong communication skills.
• Experience in customer service, hospitality, or operations is a plus.
• Ability to work in a multicultural environment.

Responsibilities

• Support customers via phone, email, and chat.
• Resolve account, payment, order, and service-related queries.
• Moderate online content according to policies.

Skills

Fluent Italian (C1-C2)

Good command of English (B2+)

Strong communication skills

Customer-oriented mindset

Job description

FH Collective Academy in Amsterdam is currently seeking Italian-speaking professionals for various customer support roles. The position includes responsibilities such as assisting customers via phone, email, and chat, alongside resolving service-related queries and moderating online content.

Ideal candidates should be fluent in Italian and possess strong communication skills. The role offers a competitive compensation package and the opportunity to work in a vibrant international environment, supporting various industries including Social Media and Hospitality.