Deskside Technician – End User Computing (m/w/d)

SmartRecruiters, Inc.; Venlo; On-site; EUR 35,000 - 52,000; Full time

Job summary

Everience, a global AI-focused consulting group, seeks a Deskside Technician – End User Computing to support end-user devices. You will troubleshoot, repair, and perform preventive maintenance for desktops, laptops, monitors, and peripherals at corporate sites, ensuring SLA targets and high customer satisfaction.

With 3–5 years of EUC experience, you will work closely with users and internal teams, using imaging tools and backup utilities to manage devices and network connectivity, including

Qualifications

• Requires 3 to 5 years of related work experience.
• Sound knowledge of imaging tools (Ghost, MDT).
• Sound knowledge of data backup and recovery tools (USMT).
• Installing, upgrading, and migrating to Windows 7/10.
• Deploying Windows 7/10 in large enterprises.
• Configuring hardware, network connectivity, and access to resources.

Responsibilities

• Provide onsite support to authorized users with operational and technical support to meet SLAs.
• Resolve incidents and problems related to EUC equipment.
• Perform reactive troubleshooting to identify potential incidents and prevent recurrence.
• Assist users in connecting to corporate network, LAN, WAN, and related services.
• Provide repair and maintenance for mobile devices and peripherals.
• Install, upgrade, and repair EUC equipment (desktops, laptops, monitors, peripherals).
• Provide software break/fix and replacement of non-warranty assets for end users.
• Configure network printers/scanners and provide IP addressing and TCP/IP support.
• Offer VIP support for equipment including desktops, mobile devices, displays, docking stations, and printers.
• Create and manage printer configurations and queues per SLAs.
• Deliver on-site hardware troubleshooting and regular feedback to sales/ops teams.
• Record and report customer calls and requests in the service databases.
• Communicate technical information to both technical and non-technical audiences.

Skills

Troubleshooting

Technical support

Hardware knowledge

Tools

Ghost

MDT

USMT

Windows deployment

Job description

Deskside Technician – End User Computing (m/w/d)

• Full-time
• Level of Experience: 2-5 ans

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.

With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.

Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.

In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.

The Deskside Technician – End User Computing role provides troubleshooting, repair, and preventative maintenance for end-user devices and peripherals at corporate locations.

The technician handles a variety of assignments requiring analysis of hardware and data, applying judgment within established practices. They act as a liaison between users, departments, and teams to drive issue resolution.

Key responsibilities include:

• Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
• Resolve incidents and problems associated with EUC equipment
• Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
• Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
• Provide repair and maintenance for mobile devices
• · Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
• Provide software break/fix services and replacement of non-warranty assets for end users
• Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
• Provide warranty and break/fix support for networked printers and scanners
• Configure and support end users on mobile computing platforms
• Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc
• Create, change and remove printer configurations and queues based on requests and in accordance with SLAs
• Provide on-site hardware support for general troubleshooting and problems for end user computing technologies
• Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
• Utilize problem management database and systems to track and report on customer calls and requests.
• Communicate technical information to technical and non-technical team and customers.
• Deskside support services as required.

Experience:

• Requires 3 to 5 years of related work experience
• Sound knowledge of imaging tools (Ghost, MDT)
• Sound knowledge of data backup and recovery tools (USMT)
• Installing, upgrading, and migrating to Windows 7/10
• Deploying Windows 7/10 in large enterprises
• Configuring hardware and applications
• Configuring network connectivity
• Configuring access to resources
• Configuring mobile computing
• Monitoring and maintaining systems that run Windows 7/10
• Configuring backup and recovery options

Languages:

All our positions are open to both women and men and are, of course, open to people with disabilities.