IT Support Technician | Dutch - Undutchables

Jobster; Tilburg; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonus

Full training

International environment

Skill development

Job summary

Jobster is seeking an IT Support Technician to deliver both internal IT support and customer-facing technical assistance for the company’s software and hardware. The role includes training on the company’s own tools and occasional work at customer sites across Europe.

The ideal candidate has an MBO IT education, experience in IT helpdesk, and strong knowledge of Windows 10/11 and Microsoft 365, with Dutch and English at C1+ level.

Qualifications

• It-related education at MBO level or equivalent.
• It Helpdesk/technical support or related customer facing experience.
• Experience with Microsoft 365.
• Strong knowledge of Windows 10 and 11.
• Strong problem-solving and communication skills.
• Dutch and English (C1+).
• French and/or Spanish is a plus.
• Willingness to travel occasionally within Europe.
• Driver's license.
• Interest in the automotive industry is a plus.

Responsibilities

• Install, operate and troubleshoot cutters/plotters and related software.
• Provide hardware support for laptops, tablets, printers and mobile devices.
• Support Windows 10/11, Microsoft 365 and other applications.
• Manage users, accounts and permissions in Active Directory and Microsoft 365.
• Train customers in using software and equipment.
• Document issues, steps and solutions.
• Test software updates with the international software team.
• Manage software licenses and IT procurement.
• Occasionally provide technical support at customer locations across Europe.

Skills

Helpdesk experience

Dutch language

English language

Education

MBO IT education

Tools

Microsoft 365

Windows 10/11

Active Directory

IT hardware troubleshooting

Job description

Are you an IT professional who enjoys solving technical problems while working directly with customers and colleagues? As an IT Support Technician, you will provide both internal IT support and technical support to customers using the company's own software and equipment. No previous experience with their specific software DAP is required, as full training will be provided.

Your responsibilities include:

• Installing, operating and troubleshooting cutters/plotters and related software;
• Providing technical support for laptops, tablets, printers, mobile devices and other hardware;
• Supporting Windows 10/11, Microsoft 365 and other applications;
• Managing users, accounts and permissions within Active Directory and Microsoft 365;
• Supporting and training customers in the use of software and equipment;
• Documenting technical issues, troubleshooting steps and solutions;
• Testing software updates together with the international software team;
• Managing software licenses and supporting IT procurement;
• Occasionally providing technical support at customer locations across Europe.

Requirements

You bring:

• An IT-related education at MBO level or equivalent
• IT Helpdesk/technical support or related customer facing experience
• Experience with Microsoft 365
• Strong knowledge of Windows 10 and 11
• Strong problem-solving and communication skills
• Good command of both Dutch and English (both C1+ level)
• French and/or Spanish is considered a plus
• Willingness to occasionally travel within Europe
• Drivers licence
• Interest in the automotive industry is a big plus

To be considered for this position you need to live within 1 hour distance to Tilburg.

Benefits

• An additional bonus on top of your salary paid quarterly;
• Full training on the company's own software and equipment;
• An international working environment;
• A varied role combining internal IT and customer support;
• Opportunities to further develop your technical knowledge and skills.