Senior ServiceNow & Enterprise Experience Lead

Deloitte Netherlands; Amsterdam; Vor Ort; EUR 120.000 - 170.000; Vollzeit

Zusammenfassung

Deloitte Netherlands is seeking a Senior Manager for the ServiceNow & Enterprise Experience team. You will guide define and implement phases for projects spanning ITSM, global business services, CRM, and strategic portfolio management, leveraging ServiceNow for enterprise-wide change.

You will lead multidisciplinary teams, facilitate maturity workshops, and ensure alignment with client strategy and digital innovation objectives, while applying agile methodologies and driving customer value

Qualifikationen

• Master’s degree in a technology-oriented field preferred (e.g., Business Information Management, Engineering, or Innovation Management).
• Six+ years of relevant IT service management/portfolio management/CRM experience.
• Proven track record implementing ServiceNow solutions.
• In-depth knowledge of ITIL/ITSM/IT operating models and SIAM.

Aufgaben

• Define and implement best-in-class processes within client environments (ITSM, SPM, GBS, CRM) using ServiceNow as the platform.
• Facilitate workshops to assess maturity and drive measurable improvements.
• Lead requirements for multidisciplinary solutions and ensure alignment with client strategy and digital innovation objectives.
• Apply agile/scrum methodologies to manage onshore and offshore project teams.
• Use design thinking and design sprints to shape digital transformation initiatives.
• Oversee project execution, monitoring budget, scope, deliverables, and status to ensure quality and client satisfaction.
• Explain how ServiceNow modules can be deployed for digital transformation across sectors and business functions.

Kenntnisse

IT service management

ServiceNow

Agile/Scrum

Design thinking

Ausbildung

Master’s degree in Tech (MBA/Engineering/IM)

Tools

ServiceNow

Jobbeschreibung

Deloitte Netherlands is seeking a Senior Manager for the ServiceNow & Enterprise Experience team. You will guide define and implement phases for projects spanning ITSM, global business services, CRM, and strategic portfolio management, leveraging ServiceNow for enterprise-wide change.

You will lead multidisciplinary teams, facilitate maturity workshops, and ensure alignment with client strategy and digital innovation objectives, while applying agile methodologies and driving customer value