High-Tech Team Lead: Customer Success & Ops Excellence

Prodrive Technologies B.V.; Eindhoven; On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Performance-based salary growth

33 vacation days

Time-for-time compensation

Personal development support

Free access to the company gym

Free meals and healthy snacks

Job summary

Prodrive Technologies B.V. in Eindhoven is looking for a Team Lead to oversee the customer service team and enhance customer satisfaction. The successful candidate will have at least 3 years of experience in leading technical teams, excel in communication, and possess strong problem-solving skills. The role includes managing service delivery timelines, fostering team growth, and ensuring the quality of service. Attractive benefits include a performance-based salary, 33 vacation days, and personal development support.

Qualifications

• 3+ years of experience in leading technical teams and managing performance.
• Exceptional communication, organizational, and interpersonal skills.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Lead and support the team of failure analysis engineers.
• Oversee the timely resolution of customer requests, including repairs and upgrades.
• Track and monitor team KPIs and ensure alignment with company targets.
• Train, mentor, and support team members for continuous growth.

Skills

Team leadership

Communication

Problem-solving

Organizational skills

Interpersonal skills

Education

Bachelor’s degree in Engineering

Job description

Prodrive Technologies B.V. in Eindhoven is looking for a Team Lead to oversee the customer service team and enhance customer satisfaction. The successful candidate will have at least 3 years of experience in leading technical teams, excel in communication, and possess strong problem-solving skills. The role includes managing service delivery timelines, fostering team growth, and ensuring the quality of service. Attractive benefits include a performance-based salary, 33 vacation days, and personal development support.