IT Support & Systems Administrator (Rotterdam)

customssupport; Rotterdam; On-site; EUR 46,000 - 59,000; Full time

Benefits offered by this job

Company car

Pension plan

Professional development

Modern Microsoft 365 environment

Job summary

Customs Support in the Benelux region seeks an IT Support & Systems Administrator to keep colleagues productive across Belgium and the Netherlands. You manage tickets, support hardware/software, and help improve our IT landscape while collaborating with external IT partners.

You will ensure security, governance, and continuous improvement, enabling customs specialists to focus on international trade. The role requires 2+ years in IT, strong Windows and Microsoft 365 skills, and bilingual

Qualifications

• 2+ years in IT support, systems administration or workplace management
• Experience with Windows 10/11, Windows Server and Microsoft 365
• Strong Dutch and English communication
• Structured, customer-focused approach to work

Responsibilities

• Manage and prioritise helpdesk tickets with timely, high-quality resolution
• Provide technical support for hardware, software, workplace and network issues
• Deliver end-user training and guidance to improve digital skills
• Install, configure and maintain laptops, workstations and peripheral devices across Belgium and the Netherlands
• Administer Microsoft 365 services including Exchange Online, Teams, SharePoint and Intune
• Manage user accounts, licenses, device enrolment and access rights
• Perform routine updates, patch management, backups and system health checks
• Create and maintain technical documentation, procedures and user guides

Skills

Windows OS

Windows Server

Microsoft 365 Admin

PowerShell

Azure AD

Azure Virtual Desktop

Dutch & English

Job description

IT Support & Systems Administrator

CSG Benelux

You keep our colleagues productive and our business moving

At Customs Support, hundreds of colleagues rely on stable and secure IT systems every day. From Microsoft 365 and workplace technology to hardware, networks, and business applications, you ensure everything runs smoothly.

As our IT Support & Systems Administrator, you are the first point of contact for IT-related questions and issues. But this role goes beyond support. You will help manage our workplace environment, collaborate with external IT partners, support users across multiple locations, and contribute to the continuous improvement of our IT landscape.

By doing so, you enable our customs specialists to focus on what they do best: facilitating international trade.

What will you do?

No two days are the same. One day you may be troubleshooting complex Microsoft 365 issues, while the next you are deploying new hardware, supporting users, or working with vendors to improve our IT infrastructure.

User Support & Operations

• Manage and prioritise helpdesk tickets, ensuring timely and high-quality resolution
• Provide technical support for hardware, software, workplace and network-related issues
• Deliver end-user training and guidance to improve digital skills and self-sufficiency
• Install, configure and maintain laptops, workstations and peripheral devices across locations in Belgium and the Netherlands

Microsoft 365 & Systems Administration

• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint and Intune
• Manage user accounts, licenses, device enrolment and access rights
• Perform routine updates, patch management, backups and system health checks
• Create and maintain technical documentation, procedures and user guides

Security & Governance

• Safeguard data security, confidentiality and compliance with company policies
• Support endpoint security, device compliance and access management
• Promote security awareness and best practices across the organisation
• Ensure adherence to IT policies and standards

Continuous Improvement

• Collaborate with external IT and software vendors
• Identify opportunities to improve IT services, systems and processes
• Provide recommendations on emerging technologies and innovations that support business growth

Who are you?

You enjoy solving problems, taking ownership, and ensuring technology enables people to perform at their best. You work independently when needed, while also being a collaborative and supportive team member.

You bring:

• At least 2 years of experience in IT support, systems administration, or workplace management
• Knowledge of Windows 10, Windows 11, and Windows Server environments
• Experience with Microsoft 365, including Exchange, Teams, SharePoint, and Intune
• A structured, customer-focused approach to your work
• Good communication skills in Dutch and English

Nice to have:

• Experience with Azure Active Directory (Azure AD) is a pre
• Experience with Azure Virtual Desktop (AVD) is a pre
• Knowledge of IT security and endpoint management is a pre
• Experience with PowerShell scripting and automation is a pre
• A structured, customer-focused approach to your work
• Good communication skills in Dutch and English

What do we offer?

At Customs Support, you will have the opportunity to make a visible impact within a growing international organisation.

You can expect:

• Gross annual salary between €45,500 and €58,500, depending on experience, expertise, and qualifications
• Company car with fuel or charging card
• Pension plan
• A varied role with a high degree of autonomy and responsibility
• A modern Microsoft 365 environment
• Opportunities to contribute to innovation and continuous improvement
• Professional development and training opportunities
• An informal and collaborative working environment
• Close cooperation with colleagues across Belgium and the Netherlands
• An organisation where your expertise is recognised and valued