IT Support Specialist

BCIC Swiss GmBH; Amsterdam; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

International environment

Professional work environment

Exposure to enterprise IT infra

Job summary

BCIC Swiss GmbH is seeking an IT Support Specialist for full-time, on-site work in Amsterdam, Netherlands. The role involves handling first- and second-level customer issues, collaborating with vendors for AV problems, and maintaining clear communication and ticket updates.

The candidate should be proficient with Windows OS, Microsoft Office, and Cisco Jabber; basic Mac knowledge is a plus. Local work permit and Dutch language skills (B2) are required.

Qualifications

• Must have good troubleshooting and customer service skills.
• Experience with Windows OS, Microsoft Office, Cisco Jabber and printers/hardware is a plus.
• Strong problem-solving and communication abilities.

Responsibilities

• Provide first- or second-level support and resolve customer issues.
• Coordinate with third-party vendors for complex AV issues as needed.
• Communicate issue status and resolutions in a timely manner; keep ticket updates.
• Install, upgrade, and troubleshoot Windows OS, MS Office, and Cisco Jabber.

Job description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Full time, on-site) "IT Support Specialist" in Netherlands

Tasks

Provide first- or second-level contact and problem resolution for customer issues.

Work with third-party vendors to remediate complex AV issues as needed.

Provide timely communication on issue status and resolution.

Maintain ticket updates for all reported incidents.

Install, upgrade, support, and troubleshoot Windows OS , Microsoft Office & Cisco Jabber authorized .

Should have basic knowledge of the Mac operating system to support Apple PC users.

Install, upgrade, support, and troubleshoot printers and computer hardware.

Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.

Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

1.Must hold a valid work permit in Netherlands

2.Several years of experience in the IT field

3.Dutch language B2 level needed.

Benefits

• Opportunity to work with an international company
• Professional and collaborative work environment
• Exposure to enterprise-level IT infrastructure

1st November 2026