IT Support Manager: Lead 5-Person Team & Optimize Tickets

Sircle Collection; Amsterdam; Hybrid; EUR 75,000 - 110,000; Full time

Benefits offered by this job

Birthday day off

One free night’s stay at our hotels

Monthly company drinks

Team building events

Discount hotel rates

Job summary

Sircle Collection in Amsterdam is seeking an IT Support Manager to lead a small team of five and stay hands-on with daily IT operations across our locations. You’ll own ticket flow, implement a new system, and set clear KPIs to drive service quality while maintaining security and reliability.

We value a hands-on leader who builds a culture of collaboration, mentors staff, manages contracts, and partners with other departments to improve IT processes. Hybrid work is available.

Qualifications

• Relevant work experience (preferably in the hospitality, travel industry or retail).
• Excellent communication skills in English is required.
• General IT system administration experience.
• Knowledge of M365, Azure AD, Microsoft Endpoint Management, Windows Server.
• Experience with (implementing) ticket system.
• MacOs and JAMF knowledge is a plus.
• You currently live in or around Amsterdam and you’re eligible to work in the Netherlands.

Responsibilities

• Lead, mentor and develop a team of 5 IT Support professionals.
• Manage daily IT operations and ensure smooth ticket flow across all locations.
• Implement and optimise a new ticketing system to improve efficiency and user satisfaction.
• Set clear KPIs for the team, track progress and ensure service excellence.
• Review and manage IT vendor contracts and service agreements.
• Support and maintain IT systems across the company, ensuring reliability and security.
• Collaborate closely with other departments to continuously improve IT support processes.
• Provide periodic out-of-hours and weekend support.

Skills

Team leadership

English communication

IT operations

Ticketing system

Tools

M365

Azure AD

Microsoft Endpoint Manager

Windows Server

JAMF

Job description

Sircle Collection in Amsterdam is seeking an IT Support Manager to lead a small team of five and stay hands-on with daily IT operations across our locations. You’ll own ticket flow, implement a new system, and set clear KPIs to drive service quality while maintaining security and reliability.

We value a hands-on leader who builds a culture of collaboration, mentors staff, manages contracts, and partners with other departments to improve IT processes. Hybrid work is available.