IT Support Engineer

Metyis; Amsterdam; On-site; EUR 40,000 - 60,000; Full time

Job summary

Metyis is looking for an IT Support specialist based in Amsterdam to provide assistance to end users and ensure a smooth IT service experience. Responsibilities include troubleshooting software and hardware issues, managing onboarding processes, and collaborating with IT teams.

The ideal candidate will possess strong customer service skills and technical proficiency in managing Windows and Mac environments, as well as familiarity with Microsoft 365 applications. Join our dynamic team to make a meaningful impact!

Qualifications

• Experience providing IT support onsite with familiarity in IT processes.
• Ability to manage and resolve hardware and software issues effectively.
• Strong organizational skills to structure tasks and work independently.

Responsibilities

• Assist end users with standard office applications.
• Troubleshoot IT issues in collaboration with employees.
• Manage onboarding and off-boarding technical processes.
• Install and deploy hardware effectively using Intune.
• Monitor hardware warranties and facilitate replacements.
• Update manuals for IT processes to keep them current.

Skills

Fluency in English

Excellent customer service skills

Experience in ticket management

Windows 11 and MacBook installation

Knowledge of Microsoft 365

Tools

Intune

Autopilot

IT service management (ITSM) tools

Job description

What we offer

• Interact with senior stakeholders at our clients on a regular basis to drive their business towards impactful change.

• Become part of a fast-growing international and diverse team.

What you will do

• Assist and guide end users on how to use standard office applications and follow best practices.

• Troubleshoot and resolve IT issues related to hardware, software, and other IT services in collaboration with employees.

• Handle the technical aspects of onboarding and off-boarding employees.

• Install and deploy hardware using Intune and Autopilot tools.

• Monitor and manage hardware warranties, replacements, and repairs.

• Maintain and update manuals and documentation for IT processes.

• Work closely with our internal IT teams and external IT partners to ensure smooth and efficient IT support on a daily basis.

What you will bring

• Exposure working onsite providing IT Support and familiar with IT support processes and tools.

• • Windows 11 and MacBook installation and management.
  • Smart phones and tablets like iPhones, iPads, Android phones.
  • Microsoft 365 (tenant) admin centers like Entra ID and Intune.
  • M365 applications: Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint.
  • Microsoft Teams and other video conferencing tools and rooms.
  • Basic knowledge of office network (Wi‑Fi) and printing.

• Fluency in English.

• Excellent customer service skills, energetic and enjoys helping people.

• Ability to work independently and organize and structure your own work and tasks.

• Experience in ticket management and technical troubleshooting, including diagnosing, resolving, and escalating IT issues in a timely manner.

• Proficiency in managing support tickets through IT service management (ITSM) tools, ensuring adherence to SLAs and accurate documentation.

• Like to learn new things and keep up‑to‑date and develop yourself in (especially) Microsoft Cloud products.

At Metyis, we are driven by curiosity and collaboration. We value diversity, equity, inclusion, and belonging in all its forms as it makes us stronger as an organization and promotes creativity and innovation. We welcome all talents and are committed to a workplace where all employees can make an impact and grow.