IT Support Center Analyst

RB Global, Inc.; Breda; On-site; EUR 32,000 - 45,000; Full time

Job summary

RB Global, Inc. seeks an IT Support Center Analyst based in Breda, The Netherlands. The role provides 1st and 2nd level end-user support by phone, email, and in person, with onsite maintenance responsibilities to ensure smooth IT operations across sites.

You will work in rotating shifts, with occasional overtime, and may travel to auction sites to support IT infrastructure. The position emphasizes strong communication, analytical skills, and hands-on problem solving to resolve issues and

Qualifications

• Clear communication with end users and stakeholders
• Ability to analyze issues and identify root causes
• Strong problem-solving mindset for IT incidents

Responsibilities

• Provide 1st and 2nd level end-user support by phone, email and in person.
• Perform onsite maintenance and service delivery for IT systems.
• Support during sales activities and day-to-day operational tasks.
• Assist with site visits and IT infrastructure projects.
• Communicate findings, resolve malfunctions and recommend improvements.
• Rotate shifts and assist with occasional overtime as required.
• Travel to auction sites as needed and handle lifting of moderate-weight equipment.

Skills

Communication

Analytical thinking

Problem-solving

Job description

The Global IT Operations group work as a dynamic team in a fast-paced environment to provide essential support services for the Ritchie Bros. organization. The Global IT Operations group is responsible for ensuring work place productivity and enterprise collaboration for the company worldwide. Support is provided over the phone, through email, through our self-service portal or directly in person. IT Operations staff also travel to Ritchie Bros. sites around the world to provide regular preventative maintenance visits, IT support for new site builds or renovation activities involving IT infrastructure.

The IT Support Center Analyst will be based in the European Head office in Breda, The Netherlands and will provide 1st and 2nd level end-user support by phone, email and in person, and will be responsible for onsite maintenance services, support during sales, day to day operational tasks and service delivery. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve malfunctions and make the appropriate recommendations in order to ensure the effective and efficient running of IT systems at the auction sites.

Note: This role involves rotational shifts and occasional overtime work. Additionally, this role involves lifting and transporting of moderately heavy objects, such as computers and peripherals and sitting for extended periods of time. Travel to auction sites may be required.