IT Service Management Specialist (In-house)

Corbion; Gorinchem; Hybrid; EUR 85,000 - 110,000; Full time

Job summary

Corbion is seeking a Service Management Specialist to shape and improve IT service delivery across a global organization. You will own ITIL-based processes and manage the current Topdesk platform while preparing for a transition to ServiceNow.

Expect close collaboration with business stakeholders, IT teams, and external partners. The role offers hybrid work with office location in Gorinchem, NL, and a high degree of autonomy to design standardized IT service processes and drive continuous

Qualifications

• Experience designing and improving ITSM processes (incident, change, problem, service request).
• Strong knowledge of ITIL v3/v4 and certifications valued (ITIL v4 preferred).
• Proven experience working with multi-vendor IT environments.

Responsibilities

• Own and improve ITIL-aligned processes (Incident, Problem, Change, Service Request).
• Serve as functional owner of the ITSM platform (Topdesk) and drive automation/integrations.
• Lead migration preparations toward ServiceNow and ensure effective governance and reporting.

Skills

ITSM processes

ITIL v4

Stakeholder management

Vendor management

Process improvement

English communication

Education

Bachelor's degree in IT/related field

Tools

Topdesk

ServiceNow

Job description

Join our team at Corbion and be part of a company dedicated to preserving food, health, and the planet.

Job Category: Information Technology

Work

Location: Hybrid

Office Location: Gorinchem, NL

Job Type: Full Time

Job ID: 6213

At Corbion, we exist to champion preservation in all its forms, preserving food and food production, health, and our planet.

Please note: We only consider candidates who are currently residing in the Netherlands.

The role

As a Service Management Specialist, you play a pivotal role in shaping and elevating Corbion's global IT service delivery. You are the driving force behind the design, governance, and continuous improvement of IT Service Management (ITSM) processes across the organization.

In this role, your primary focus is on optimizing ITIL-based processes and ensuring a seamless end-user experience - balancing business needs, vendor performance, and platform capabilities. You will take ownership of our current ITSM platform (Topdesk) while preparing the organization for a strategic transition towards ServiceNow.

You act as the linking pin between business stakeholders, internal IT teams, and external service providers, translating requirements into scalable and efficient service processes. This is a highly autonomous position with significant impact, offering the opportunity to shape the future of IT service delivery within a global organization.

Key Responsibilities

• Own and continuously improve ITIL-aligned processes such as Incident, Problem, Change, and Service Request Management
• Act as functional owner of the ITSM platform (currently Topdesk), ensuring workflows, automation, and integrations support business needs
• Drive the preparation and implementation of a future migration to ServiceNow, ensuring processes are optimized before and after transition
• Collaborate with external partners (e.g. service desk and infrastructure vendors) and ensure delivery against SLAs, KPIs, and XLAs
• Act as primary escalation point and challenge vendors on service quality, user experience, and contractual performance
• Define and monitor service performance metrics, translating data into actionable service improvements
• Lead service review meetings and implement continuous improvement initiatives
• Align multiple stakeholders across IT and business functions and drive standardization of processes across teams
• Ensure effective governance of IT services, including service catalog, workflows, and reporting structures
• Contribute to enhancing the overall user experience of IT services across Corbion

You bring

• Minimum 5-7 years of experience in IT Service Management in a complex, multi-vendor environment
• Bachelor's degree (HBO/WO) in IT, Business IT, or a related field, or equivalent through experience; MBO candidates with proven Service Management experience and ITIL v4 certification beyond Foundation will also be considered.
• Strong knowledge of ITIL (v3/v4) and certified (ITIL v4 preferred, v3 Expert with v4 transition is also acceptable)
• Proven experience in designing and improving ITSM processes (incident, change, problem, service request)
• Experience with ITSM tooling such as Topdesk and/or ServiceNow (ServiceNow knowledge strongly preferred due to upcoming transition)
• Experience working with external IT service providers and managing vendor performance
• Ambitious work ethics with self-starting mentality to deliver service excellence
• Strong stakeholder management skills, with the ability to align different interests into standardized solutions
• Analytical and process-driven mindset with focus on continuous improvement and user experience
• Solid communication skills in English. Dutch is considered a plus
• Based in the Netherlands and eligible to work here

Additional advantage

If you meet the requirements above, we would be happy to consider your application. Candidates who also bring the experience below will have a clear advantage, as it directly supports the transformation we are working towards.

• Experience with ITSM transformations or migrations (e.g. Topdesk to ServiceNow)
• Experience with service experience management (XLA-driven environments)
• Familiarity with enterprise IT environments (cloud, infrastructure, service desk operations)

What we offer

• A high-impact role where you shape the future of IT Service Management within a global organization
• The opportunity to play a key role in a strategic transformation towards ServiceNow
• A high level of autonomy and ownership in designing and improving global IT processes
• Exposure to a complex international stakeholder landscape and multi-vendor environment
• The chance to develop into more senior service delivery or broader process leadership roles over time
• A collaborative and forward-thinking IT organization focused on continuous improvement

About Corbion

Corbion is a sustainable ingredients company dedicated to preserving what matters, including food and food production, health, and the planet. We specialize in lactic acid, lactic acid derivatives, food preservation solutions, functional blends, and algae ingredients, using our deep application and product knowledge to propel nature's ingenuity through science. With more than a century of experience, we continue working side-by-side with our customers to make our cutting-edge technologies work for them. Leveraging our advanced capabilities in fermentation and preservation technology, we help customers differentiate their products in diverse markets ranging from food and animal nutrition to home & personal care, pharmaceuticals, electronics, medical devices, and bioplastics. In 2025, Corbion generated annual sales of €1,267.4 million and had a workforce of 2,408 FTE. For more information: www.corbion.com

Corbion is an equal opportunity employer and committed to a diverse workplace. All applicants will be considered equally.

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