IT Operations & Infrastructure Leader — MSP Transformation

Burns Sheehan Limited; Leusden; On-site; EUR 70,000 - 110,000; Full time

Job summary

Burns Sheehan Limited is seeking an IT Operations / Infrastructure Manager for a growing European holiday park and leisure business. You will lead IT operations and infrastructure coordination across multiple sites in Europe, and help transition to outsourced/MSP-led support.

The role combines infrastructure knowledge with operational leadership, stakeholder communication, and vendor management, while staying close to operations rather than hands-on engineering.

Qualifications

• Proven experience in IT Operations Manager or similar role.
• Strong background in IT infrastructure, end-user computing, and operational support.
• Vendor management experience with outsourced providers or MSPs.

Responsibilities

• Lead IT operations and infrastructure coordination across a multi-site European business.
• Transition the organisation from an in-house service desk to an outsourced/MSP-led model.
• Manage service partners and hold vendors accountable for quality and delivery.
• Act as a key escalation point for major incidents and service-related challenges.
• Coordinate regional/site-based technology delivery across park locations.
• Collaborate with internal technical specialists to bring structure to IT operations and drive service improvement.

Skills

IT Operations

Infrastructure management

Service delivery

Vendor management

Azure

Microsoft 365

Intune

Networking

Job description

Burns Sheehan Limited is seeking an IT Operations / Infrastructure Manager for a growing European holiday park and leisure business. You will lead IT operations and infrastructure coordination across multiple sites in Europe, and help transition to outsourced/MSP-led support.

The role combines infrastructure knowledge with operational leadership, stakeholder communication, and vendor management, while staying close to operations rather than hands-on engineering.