IT Coordinator: MSP Governance & M365 Lead

Hospitaliti; Amsterdam; On-site; EUR 42,000 - 51,000; Full time

Benefits offered by this job

Discounts

Friends and family rates

Learning opportunities

Events and celebrations

Job summary

Zoku is seeking an IT Coordinator to shape and execute technology plans, policies and standards across our properties. You will manage the MSP, drive the IT roadmap and ensure a secure, scalable tech landscape aligned with growth across Europe.

Responsibilities include owning vendor relationships, defining standards, and leading audits while enabling guests and operations to experience excellent IT. Fluent English and willingness to travel are required.

Qualifications

• At least 5 years of experience managing IT operations through external service providers or MSP environments.
• Proven experience governing vendor relationships, contracts, SLAs and service performance.
• Strong hands-on knowledge of Microsoft 365, Entra ID, Intune and endpoint management.
• Experience translating business requirements into technical solutions and holding suppliers accountable for delivery.
• Solid understanding of IT infrastructure, networking and cybersecurity principles.
• Experience leading projects, change initiatives and stakeholder management.
• Microsoft and/or ITIL certifications are highly desirable.
• Fluent in English, both written and spoken.
• Willingness to travel across Europe.

Responsibilities

• Act as the primary IT partner for the business, translating business needs into clear priorities and requirements for our Managed Service Provider.
• Own and govern the relationship with our Managed Service Provider, including contracts, SLAs, escalations, service reviews and continuous improvement initiatives.
• Take ownership of the Microsoft 365 ecosystem, ensuring security, scalability and successful adoption across all Zoku properties.
• Define IT standards, policies and requirements while ensuring delivery and execution through external partners.
• Drive Zoku's IT roadmap and technology strategy, ensuring alignment with business objectives and future growth.
• Strengthen Zoku's IT security posture, including governance, risk management and compliance.
• Conduct annual on-site IT audits across all properties and oversee follow-up actions.

Skills

Microsoft 365

Entra ID

Intune

Endpoint management

Vendor management

IT governance

Security & compliance

ITIL certifications

English fluency

Job description

Zoku is seeking an IT Coordinator to shape and execute technology plans, policies and standards across our properties. You will manage the MSP, drive the IT roadmap and ensure a secure, scalable tech landscape aligned with growth across Europe.

Responsibilities include owning vendor relationships, defining standards, and leading audits while enabling guests and operations to experience excellent IT. Fluent English and willingness to travel are required.