IT Internship: Service Resilience & App Support

GarantiBank; Amsterdam; On-site; EUR 7,300 - 8,900; Full time

Benefits offered by this job

Stipend 650–800€

Travel costs covered

Internet €45/month

Learning library

Monthly intern meetings

International team environment

Job summary

Garanti BBVA International in Amsterdam invites motivated Computer Science students for a 6-9 month full-time on-site internship in the Service Resilience & Application Support department.

You will gain hands-on experience supporting internal users, diagnosing hardware/software issues, and assisting with asset inventory, while exploring software development, project management, and security administration. The program offers a structured, international environment.

Qualifications

• Strong written and verbal communication skills.
• Effective time management abilities in fast-paced environments.
• Meticulous attention to detail to ensure accuracy.
• Proficiency in multiple languages is a plus in a global context.
• Basic data analysis skills to draw meaningful insights.
• Presentation skills to convey findings effectively.

Responsibilities

• Assist with Service Deliver Projects.
• Support internal users with PC and mobile device issues.
• Identify and resolve hardware and software problems on servers and network equipment.
• Assist PC/LAN Manager with asset inventory and related documentation.
• Opportunities for cross-training include software development, project management, and security access administration.
• Take ownership of tasks and client satisfaction.
• Provide premium remote and on-site IT support to clients.
• Build, install and configure new client computers and network equipment.
• Troubleshoot hardware, software and connectivity issues.
• Assist with client network upgrades and technology refreshes.
• Update and maintain internal stock and client equipment inventories.
• Proactively maintain client systems.
• Monitor customer networks and escalate issues as needed.
• Use ticketing system to manage requests and document remediation efforts.

Skills

Communication skills

Time management

Attention to detail

Multilingual

Data analysis

Presentation skills

Education

Pursuing a degree in Computer Science

Job description

Garanti BBVA International in Amsterdam invites motivated Computer Science students for a 6-9 month full-time on-site internship in the Service Resilience & Application Support department.

You will gain hands-on experience supporting internal users, diagnosing hardware/software issues, and assisting with asset inventory, while exploring software development, project management, and security administration. The program offers a structured, international environment.