IT Internship Service Resilience & Application Support

GarantiBank; Amsterdam; On-site; EUR 7,300 - 8,900; Full time

Benefits offered by this job

Stipend 650–800€

Travel costs covered

Internet €45/month

Learning library

Monthly intern meetings

International team environment

Job summary

Garanti BBVA International in Amsterdam invites motivated Computer Science students for a 6-9 month full-time on-site internship in the Service Resilience & Application Support department.

You will gain hands-on experience supporting internal users, diagnosing hardware/software issues, and assisting with asset inventory, while exploring software development, project management, and security administration. The program offers a structured, international environment.

Qualifications

• Strong written and verbal communication skills.
• Effective time management abilities in fast-paced environments.
• Meticulous attention to detail to ensure accuracy.
• Proficiency in multiple languages is a plus in a global context.
• Basic data analysis skills to draw meaningful insights.
• Presentation skills to convey findings effectively.

Responsibilities

• Assist with Service Deliver Projects.
• Support internal users with PC and mobile device issues.
• Identify and resolve hardware and software problems on servers and network equipment.
• Assist PC/LAN Manager with asset inventory and related documentation.
• Opportunities for cross-training include software development, project management, and security access administration.
• Take ownership of tasks and client satisfaction.
• Provide premium remote and on-site IT support to clients.
• Build, install and configure new client computers and network equipment.
• Troubleshoot hardware, software and connectivity issues.
• Assist with client network upgrades and technology refreshes.
• Update and maintain internal stock and client equipment inventories.
• Proactively maintain client systems.
• Monitor customer networks and escalate issues as needed.
• Use ticketing system to manage requests and document remediation efforts.

Skills

Communication skills

Time management

Attention to detail

Multilingual

Data analysis

Presentation skills

Education

Pursuing a degree in Computer Science

Job description

Unlock your potential, gain valuable insights, and prepare for a successful career in the financial industry.Would you like to put to practice what you’ve learned at university? Do you want to experience hands-on what your dream job is actually like? For our Service Resilience & Application Supportdepartment we are looking for a proactive, detail oriented, eager and ambitious intern who will operate as part of the team.
There is a pleasant working atmosphere where there is room for personal development and where initiative is valued.

Duties and Responsibilities:

• Assist with Service Deliver Projects

• Support of internal users with PC and mobile device issues

• Identify and resolve hardware and software problems on servers and network equipment

• Assist PC/LAN Manager with managing asset inventory and related documentation

• Opportunities for cross-training include software development, project management, and security access administration

• Take personal ownership of assigned tasks and client satisfaction.

• Assist in providing premium remote and on-site IT support to all clients and elevate as necessary.

• Build, install and configure new client computers and network equipment.

• Troubleshoot hardware, software and connectivity issues.

• Assist with client network upgrades and technology refreshes.

• Update and maintain internal stock and client equipment inventories.

• Proactively maintain client systems.

• Monitor customer networks and elevate issues as required.

• Use ticketing system to manage support requests, elevate issues, document all remediation efforts and maintain equipment specifications and inventories.

What You'll Gain:

This internship offers a comprehensive learning experience that will empower you to develop essential skills in researching, questioning, gathering, analyzing, and documenting information from our bank's business clients. You will also enhance your understanding of application management processes and their critical role in the financial industry.

Who We're Looking For:

Key Competencies We Value:

We are seeking interns who embody the following competencies:

• A commercial mindset and logical thinking.

• Results-oriented individuals dedicated to self-improvement.

• Curiosity, open-mindedness, and a passion for the finance industry.

• The ability to manage multiple tasks and meet tight deadlines with ease.

• Proactive problem-solving and the capacity to collaborate effectively.

• Creative thinking to thrive in a fast-changing, complex environment.

Skills and Qualifications:

Our ideal candidate possesses the following attributes:

• Strong written and verbal communication skills for effective interaction.

• Effective time management abilities to excel in a fast-paced environment.

• Meticulous attention to detail to ensure accuracy in all tasks.

• Proficiency in multiple languages, a plus in our global context.

• Basic data analysis skills and the ability to draw meaningful insights.

• Presentation skills to convey project findings and recommendations effectively.

Education:

• Pursuing a degree in Computer Science

What we offer.

• Full time [on site]internship for a period of 6-9 months

• We offer you an environment where you can accelerate your learning curve at a reputable mid-size bank in The Netherlands, part of a global Bank BBVA.

• Becoming part of a dynamic team in an international working environment.

• Learning library of Garanti BBVA International

• Monthly meetings with fellow interns and company leaders

• Internship gratification of €650,- for Bachelors Level (or equivalent), €800, - for Masters Level (or equivalent)

• Full Compensation of Travel Costs

• Internet costs €45, - per month

Our organization:

Work at Garanti BBVA InternationalGaranti BBVA International (“GBI”) is a mid-sized European bank established in Amsterdam, the Netherlands since 1990 and serves to corporate and institutional and retail clientele. GBI is a wholly owned subsidiary of Turkiye Garanti Bankasi A.S. (Garanti) and has presence in Germany, Switzerland and Turkey. Our ultimate parent is BBVA. Aa dynamic “global boutique” bank, Garanti BBVA International offers fast, accurate, innovative, tailor-made and country-specific financial solutions in selected business lines though highly skilled and diverse talent management. We embrace creativity, are centered towards teamwork and oriented to create multicultural environment as we believe this to be a crucial element. Our vision is future-oriented and as a one big team GBI strives for corporate excellence and goal achievement. By joining our organization, you will find yourself constantly challenged and must be prone to apply out-of-the box thinking.

Life at Garanti BBVA International

GBI is a place for people who dream big and make their dream their goal. We look for people who will challenge the status quo in order to grow. We stand as one team, one family and together we are empowered to create our unique path, be agile, be curious and innovative. Strong partnerships ensure our success. Strong teams hold our foundation. We believe that diversity drives innovation and fosters personal development. We aim to create a working environment where employees are able to learn through support and coaching while contributing visibly to the success of bank.

Our Core Values

GBI is part of BBVA, an integrated and innovative financial institution that looks to the future,created with the mission of financing people’s dreams. That spirit continues to inspire us today and encourages us to transform people’s lives by helping them make the best decisions to fulfil their dreams. This mission is underpinned by our Purpose:“To bring the age of opportunity to everyone”. We live these values, which make us strong and allow us to achieve our purpose so we can keep creating opportunities.

Customer Comes First

We see our work from the customer’s perspective, as we incorporate their point of view in every decision we make and always put their interests first. We meet our customer’s needs in an agile way, overcoming any difficulties that arise.

Think Big

We want to amaze our customers with the best solutions to generate unique experiences. To achieve this, we set ambitious and inspirational challenges for ourselves, while questioning everything we do and posing new ways of doing things.

One Team

We are committed both to our individual role and the company’s objectives as our own. We work as one team, trust our colleagues and break silos between units and hierarchical barriers.