IT & E‑Commerce Strategy Partner

0511 Carr Transic Limited; Rotterdam; Presencial; EUR 68.000 - 135.000; Jornada completa

Descripción de la vacante

Carrier Global Corporation, based in Rotterdam, seeks an experienced IT Business Relationship Manager to bridge business stakeholders and IT, driving digital transformation and leading e-commerce platform optimization.

You will partner with Sales, Marketing, Aftermarket, Customer Service, Operations, and IT to identify opportunities, gather requirements, and deliver technology solutions that improve performance and customer experience.

Formación

• Bachelor's or Master's degree in IT, Business Administration, Computer Science, or a related field.
• Minimum 5 years of IT project management experience, preferably within Agile environments.
• Minimum 5 years of hands-on experience with Salesforce platforms.
• Minimum 5 years of experience with e-commerce platforms such as Shopify and Salesforce Commerce solutions.
• Minimum 2 years of experience working with Artificial Intelligence (AI) technologies and applications.
• Experience with enterprise applications such as ERP systems (SAP, JDE, BAAN), Product Information Management (PIM), Product Lifecycle Management (PLM), Power BI, and related digital platforms.
• Experience managing cross-functional projects involving both technical and business stakeholders.
• Language requirements: Native-level English or C1 proficiency; Dutch is a plus.

Responsabilidades

• Serve as the primary liaison between business stakeholders and IT teams.
• Translate business requirements into actionable IT initiatives and technology roadmaps.
• Represent business needs within IT governance, planning, and development forums.
• Lead and coordinate IT projects involving internal and external resources.
• Oversee system implementations, upgrades, enhancements, and change initiatives.
• Monitor project progress and support issue resolution.
• Facilitate User Acceptance Testing (UAT) and deployment activities.
• Drive continuous improvement of business processes and systems.
• Manage enhancement requests, incidents, and bug fixes through platforms such as ServiceNow and JIRA.
• Develop and execute e-commerce strategies aligned with business objectives.
• Drive initiatives that enhance online sales, customer engagement, and digital capabilities.
• Collaborate with business and technical teams to optimize website functionality and user experience.
• Ensure product information, pricing, promotions, and content are maintained accurately.
• Identify opportunities to improve digital customer journeys and conversion rates.
• Monitor e-commerce trends, competitor activities, and emerging technologies.
• Support SEO, SEM, and broader digital marketing initiatives.
• Analyze website performance, customer behavior, and sales trends.
• Develop KPI dashboards and reporting solutions using Power BI.
• Translate data insights into actionable recommendations.

Conocimientos

IT project management

Salesforce platforms

E-commerce platforms

Artificial Intelligence

Power BI

Cross-functional collaboration

Educación

Bachelor's or Master's degree in IT / Computer Science / Business Administration

Herramientas

Salesforce

Shopify

Salesforce Commerce

SAP

JDE

BAAN

PIM

PLM

Power BI

Descripción del empleo

Carrier Global Corporation, based in Rotterdam, seeks an experienced IT Business Relationship Manager to bridge business stakeholders and IT, driving digital transformation and leading e-commerce platform optimization.

You will partner with Sales, Marketing, Aftermarket, Customer Service, Operations, and IT to identify opportunities, gather requirements, and deliver technology solutions that improve performance and customer experience.