Rotterdam Digital & E‑Commerce Strategy Lead

OCEAN NETWORK EXPRESS (EUROPE) LTD. FILIAL I FINLAND; Rotterdam; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

ONE Rotterdam is seeking a Digital & E-commerce Specialist to join a new centralized team focusing on our Digital Strategy, onboarding customers to our digital tools, and accelerating e-commerce growth. You will collaborate with Sales, Customer Service and Finance to digitalize processes, create training sessions, and drive AI initiatives across the platform.

You will own onboarding, analyze usage data, and ensure a high-quality digital experience for customers and internal stakeholders in a

Qualifications

• Bachelor's degree or equivalent professional experience.
• Experience in digitalization or e-commerce platforms is preferred.
• Excellent English and Dutch communication skills.
• Strong problem solving, customer- and service-oriented.
• Good knowledge of Google Workspace.
• Able to collaborate with multiple stakeholders and show initiative.
• Data-driven mindset with ability to interpret dashboards.

Responsabilités

• Execute local digital and e-commerce strategy for Rotterdam office.
• Own customer onboarding process to boost platform usage.
• Represent ONE in customer meetings and daily transactions.
• Gather customer and competitive intelligence to drive AI initiatives.
• Monitor user engagement on digital products using analytics.
• Analyze data to identify trends and improve processes.
• Support AI initiatives and system developments.
• Assist teams and customers with EDI and API integrations.
• Create and host training sessions on e-commerce tools.
• Collaborate with E-commerce, BPIT, EUA Central Customer Service, Sales, Finance to share data.

Connaissances

Bachelor's degree

Digitalization experience

E-commerce platforms

Project management

Google Workspace

English & Dutch

Team player

Stakeholder collaboration

Data analysis

Training & teaching

Formation

Bachelor's degree or equivalent

Outils

EDI connections

API integration

Description du poste

ONE Rotterdam is seeking a Digital & E-commerce Specialist to join a new centralized team focusing on our Digital Strategy, onboarding customers to our digital tools, and accelerating e-commerce growth. You will collaborate with Sales, Customer Service and Finance to digitalize processes, create training sessions, and drive AI initiatives across the platform.

You will own onboarding, analyze usage data, and ensure a high-quality digital experience for customers and internal stakeholders in a