Hospitality Reservations & Guest Experience Coordinator

Hospitaliti; Amsterdam; On-site; EUR 29,000 - 38,000; Full time

Benefits offered by this job

Market-conform salary starting at €2,6

Discounts & employee benefits

Swapfiets or travel allowance

Job summary

Zoku in Amsterdam is seeking a Reservations Coordinator to be the primary contact for future residents, handling phone and email from our Support Office in Amsterdam and driving bookings by engaging with residents, partners, and bookers across Zoku locations.

You will report to our Reservations Manager, nurture corporate relationships, coach interns, and uphold a service-driven, hospitality-first approach in a fast-paced international team.

Qualifications

• Minimum 1 year of experience in hotel reservations or reception or a service-oriented role.

Responsibilities

• Deliver top-notch customer service via phone and email to help future residents find their perfect stay.
• Handle financial responsibilities and invoicing related to reservations and revenue optimization.
• Engage with corporate bookers and guide Reservations interns while collaborating with Sales managers.
• Upsell stays and convert inquiries into bookings to maximize occupancy and revenue.

Skills

Customer service

Hospitality

Sales mindset

Communication

Tools

OTA's & PMS systems

Job description

Zoku in Amsterdam is seeking a Reservations Coordinator to be the primary contact for future residents, handling phone and email from our Support Office in Amsterdam and driving bookings by engaging with residents, partners, and bookers across Zoku locations.

You will report to our Reservations Manager, nurture corporate relationships, coach interns, and uphold a service-driven, hospitality-first approach in a fast-paced international team.