IT Automation Support - Warehouse Automation
Loom Talent
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Benefits offered by this job
Job summary
Loom Talent in the Netherlands is seeking an IT Automation Support Engineer to back warehouse automation platforms across three sites (Almelo, Roosendaal, Bergen op Zoom), with travel between sites required.
You will provide 1st and 2nd line support for warehouse automation software, troubleshoot issues, and work with IT, warehouse ops and external partners to keep systems running smoothly.
Qualifications
- Experience in IT/application support or a technical support environment.
- Experience with warehouse systems or logistics technology is preferred.
- Strong troubleshooting and analytical skills.
- Good communication with technical and operational teams.
Responsibilities
- Provide 1st and 2nd line support for warehouse automation software.
- Troubleshoot system, integration and communication issues.
- Analyse logs and data to identify root causes.
- Support AutoStore and Kardex WCS.
- Work with WMS and IT teams to resolve issues.
- Liaise with automation suppliers and manage technical tickets.
- Support software updates, testing and system changes.
- Monitor systems and identify issues before they impact operations.
- Contribute to continuous improvement and documentation.
Tools
Job description
Job role: IT Automation Support - Warehouse Automation
Location: Netherlands - Almelo, Roosendaal or Bergen op Zoom (travel between sites will be required)
We're working with a leading 3PL logistics business going through significant growth in warehouse automation. This is a great time to join the team and build your career in one of the fastest-growing areas of logistics technology.
As an IT Automation Support Engineer, you'll support the software behind automated warehouse systems, including AutoStore and Kardex WCS, working alongside WMS platforms such as Manhattan and Blue Yonder.
The successful candidate will provide application support for warehouse automation platforms across multiple sites and work closely with internal IT teams, warehouse operations and external technology partners
- Provide 1st and 2nd line support for warehouse automation software
- Troubleshoot system, integration and communication issues
- Analyse logs and data to identify root causes
- Support AutoStore and Kardex WCS
- Work with WMS and IT teams to resolve issues
- Liaise directly with automation suppliers and manage technical tickets
- Support software updates, testing and system changes
- Monitor systems and identify potential issues before they impact operations
- Contribute to continuous improvement and documentation
- Experience in IT/application support or a technical support environment
- Ideally experience within logistics, warehousing or industrial automation
- Experience with WMS, warehouse systems or logistics technology
- Strong troubleshooting and analytical skills
- An understanding of software, integrations and system communications
- Warehouse experience is highly desirable; 3PL experience is not essential
- Good communication skills and the ability to work with both technical and operational teams
- Fluent English; Dutch is advantageous
- A driving licence and willingness to travel between the three Dutch sites
- Holiday allowance: 0.96 month's salary per year
- Annual leave: 22-24 days
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