IT Application Specialist (PIM / APS)

Bugaboo International; Amsterdam; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Holiday swap

Bicycle lease plan

Bugaboo bonus plan

Flexible and hybrid working

Work from anywhere 8 weeks/year

Bugaboo stroller discount

Commuting reimbursement

Home-office setup budget

Pension plan and disability insurance

Job summary

Bugaboo International is seeking an experienced IT Application Specialist to support and enhance our Product Information Management (PIM) and Advanced Planning & Scheduling (APS) applications. You will be the primary liaison between business stakeholders and IT.

The ideal candidate has 3–5 years in application support or business applications, strong stakeholder management, and experience with PIM/APS, especially Salsify and SO99+. English fluency required.

Qualifications

• 3–5 years in IT Application Support or similar.
• Experience with PIM and/or APS applications.
• Strong communication with business stakeholders.
• Fluent English, both written and verbal.
• Ability to manage multiple priorities in a fast-paced environment.
• Analytical and problem-solving skills.

Responsibilities

• Serve as the first point of contact for PIM and APS apps.
• Provide functional support, incident management, and issue resolution.
• Gather, analyze, and document business requirements.
• Collaborate with IT teams, vendors, and users to implement enhancements.
• Coordinate testing activities including UAT.
• Monitor application performance and identify opportunities for process improvements.
• Manage application-related change requests and ensure successful deployment of new functionalities.
• Create and maintain functional documentation, knowledge articles, and user guides.
• Deliver user training and support to business teams.

Skills

IT Application Support

PIM & APS

Stakeholder Management

Salsify

SO99+ / APS

English Communication

Requirements Gathering

Incident Management

Independent Working

Job description

At Bugaboo, we’ve been revolutionizing parenting products since 1999, setting the standard for premium design, durability and functionality in strollers and beyond. As pioneers in our field, we didn’t just create products. We sparked a global movement, redefining what parents could expect from everyday essentials. Today, we’re proud to be an iconic brand in our sector, trusted by families worldwide.

Innovation, design, sustainability, and quality are at the heart of everything we do, and our award-winning products are a testament to our commitments. Designed for the future and crafted to empower families, Bugaboo products are made in our very own factory, ensuring unrivalled craftsmanship and testing beyond industry quality and safety standards.

But we believe success must go hand in hand with responsibility. Sustainability is part of our core mission. That’s why we’ve pledged to achieve net zero CO2 emissions by 2035, and our B Corp Certification™ reflects our commitment to accountability, transparency, and creating products with a smaller environmental impact. For our people, we’re fostering a culture where diversity thrives, and everyone can be themself, feels heard, valued, and included.

Passionate about unlocking potential, we’re driven to reimagine and reshape our industry time and time again. Together, we’re committed to building a better future—are you ready to join us on this journey?

As Bugaboo continues to grow, we are looking for a junior team member to be the first point of contact for business applications. You will support users with day-to-day questions and issues, resolve simple requests yourself, and triage more complex topics to internal experts or external vendors. Over time, you will grow into broader application administration and continuous improvement work across Business and IT.

About the Role

We are looking for an experienced IT Application Specialist to support and enhance our Product Information Management (PIM) and Advanced Planning & Scheduling (APS) applications. In this role, you will act as the primary liaison between business stakeholders and IT, ensuring that business needs are effectively translated into application improvements and support activities.

The ideal candidate has 3–5 years of experience in application support or business applications, strong stakeholder management skills, and exposure to PIM and APS platforms. Experience with Salsify and/or SO99+ is highly desirable.

Key Responsibilities

• Serve as the first point of contact for business stakeholders regarding PIM and APS applications.

• Provide functional support, incident management, and issue resolution for business‑critical applications.

• Gather, analyse, and document business requirements.

• Collaborate with internal IT teams, vendors, and business users to implement enhancements and resolve issues.

• Coordinate testing activities, including User Acceptance Testing (UAT).

• Monitor application performance and identify opportunities for process improvements.

• Manage application‑related change requests and ensure successful deployment of new functionalities.

• Create and maintain functional documentation, knowledge articles, and user guides.

• Deliver user training and support to business teams.

Required Qualifications

• 3–5 years of experience in IT Application Support, Application Management, or a similar role.

• Experience working with Product Information Management (PIM) and/or Advanced Planning & Scheduling (APS) applications.

• Strong experience interacting directly with business stakeholders.

• Excellent communication skills in English, both written and verbal.

• Experience in requirements gathering, incident management, and user support.

• Ability to work independently and manage multiple priorities in a fast‑paced environment.

• Strong analytical and problem‑solving skills.

Preferred Qualifications

• Hands‑on experience with Salsify (PIM platform).

• Experience with SO99+ (ToolsGroup) or other APS solutions.

• Knowledge of ITIL processes and service management practices.

• Experience working in Agile environments.

• Familiarity with supply chain, product management, or master data processes.

What we offer

• An enthusiastic team of friendly, driven colleagues with love for our mission and brand;

• An inspirational, inclusive, fast‑growing international work environment in which you can make a difference and develop yourself further;

• Access to OpenUp (wellness hub) - monthly wellbeing webinars, individual coaching and an Employee Assistance Program with free access to Mental Health Professionals for when times are tough;

• Holiday swap (you are free to exchange a public holiday for another day that is more important to you);

• Bicycle lease plan - a monthly contribution up to EUR 50 to support you in leasing a bicycle;

• Eligible to participate in Bugaboo’s bonus plan;

• Flexible and hybrid working and the opportunity to work from anywhere in the world 8 weeks of the year;

• A Bugaboo stroller when expecting a baby & Bugaboo friends & family of 20% discount;

• Paid parental leave for primary and secondary caregivers (based on eligibility);

• Day off on your Birthday & Day off for volunteering activities:

• 25 holiday days per calendar year and an additional day for every year of service (up to 5 years);

• Commuting reimbursement (Bugaboo refunds 100% of the public transport costs or 0,21 EUR per km travelling by car/bike/scooter-motor);

• Work from home allowance plus home‑office set up budget;

• A solid pension plan, disability insurance and discount on your supplemental healthcare insurance.