Business IT Application Specialist (PIM / APS)

Concorde network B.V; Amsterdam; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Bonus plan

Hybrid working

Wellness programs

Job summary

Bugaboo Group is seeking an experienced Business IT Application Specialist to support and enhance our PIM and APS systems. You will serve as the primary liaison between business stakeholders and IT, translating needs into actionable improvements and support activities.

The ideal candidate has 3–5 years of experience in application support, strong stakeholder management, and exposure to PIM/APS platforms. Experience with Salsify and SO99+ is highly desirable, and the role offers a hybrid work

Qualifications

• 3–5 years of experience in IT Application Support or a similar role.
• Experience with Product Information Management (PIM) and/or Advanced Planning & Scheduling (APS) applications.
• Strong experience interacting directly with business stakeholders.
• Excellent English communication, written and verbal.
• Experience in requirements gathering, incident management, and user support.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Familiarity with ITIL processes and service management (preferred).

Responsibilities

• Serve as the first point of contact for business stakeholders regarding PIM and APS applications.
• Provide functional support, incident management, and issue resolution for business-critical applications.
• Gather, analyse, and document business requirements.
• Collaborate with internal IT teams, vendors, and business users to implement enhancements and resolve issues.
• Coordinate testing activities, including User Acceptance Testing (UAT).
• Monitor application performance and identify opportunities for process improvements.
• Manage application-related change requests and ensure successful deployment of new functionalities.
• Create and maintain functional documentation, knowledge articles, and user guides.
• Deliver user training and support to business teams.

Skills

IT Application Support

Stakeholder management

English communication

Tools

PIM systems

SO99+

Salsify

Job description

At Bugaboo Group, our story is about people.

It’s about the parents and families who inspire us every day, and just as much about the people behind the scenes who make our products and ideas come to life. From designers and engineers to marketers, supply chain specialists, and customer care experts, every person at Bugaboo Group plays a part in shaping the journeys of families around the world.

What connects us is more than just work. We’re curious by nature, driven by creativity, and motivated by a shared belief that we can make life on the move easier and more joyful. We celebrate individuality, encourage new ideas, and value collaboration across every corner of our global community.

About the Role

We are looking for an experienced Business IT Application Specialist to support and enhance our Product Information Management (PIM) and Advanced Planning & Scheduling (APS) applications. In this role, you will act as the primary liaison between business stakeholders and IT, ensuring that business needs are effectively translated into application improvements and support activities.

The ideal candidate has 3–5 years of experience in application support or business applications, strong stakeholder management skills, and exposure to PIM and APS platforms. Experience with Salsify and/or SO99+ is highly desirable.

Key Responsibilities

• Serve as the first point of contact for business stakeholders regarding PIM and APS applications.
• Provide functional support, incident management, and issue resolution for business-critical applications.
• Gather, analyse, and document business requirements.
• Collaborate with internal IT teams, vendors, and business users to implement enhancements and resolve issues.
• Coordinate testing activities, including User Acceptance Testing (UAT).
• Monitor application performance and identify opportunities for process improvements.
• Manage application-related change requests and ensure successful deployment of new functionalities.
• Create and maintain functional documentation, knowledge articles, and user guides.
• Deliver user training and support to business teams.

Required Qualifications

• 3–5 years of experience in IT Application Support, Application Management, or a similar role.
• Experience working with Product Information Management (PIM) and/or Advanced Planning & Scheduling (APS) applications.
• Strong experience interacting directly with business stakeholders.
• Excellent communication skills in English, both written and verbal.
• Experience in requirements gathering, incident management, and user support.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills.

Preferred Qualifications

• Hands-on experience with Salsify (PIM platform).
• Experience with SO99+ (ToolsGroup) or other APS solutions.
• Knowledge of ITIL processes and service management practices.
• Experience working in Agile environments.
• Familiarity with supply chain, product management, or master data processes.

What we offer

• An enthusiastic team of friendly, driven colleagues with love for our mission and brand;
• An inspirational, inclusive, fast-growing international work environment in which you can make a difference and develop yourself further;
• Access to OpenUp (wellness hub) - monthly wellbeing webinars, individual coaching and an Employee Assistance Program with free access to Mental Health Professionals for when times are tough;
• Holiday swap (you are free to exchange a public holiday for another day that is more important to you);
• Bicycle lease plan - a monthly contribution up to EUR 50 to support you in leasing a bicycle;
• Eligible to participate in Bugaboo’s bonus plan;
• Flexible and hybrid working and the opportunity to work from anywhere in the world 8 weeks of the year;
• A Bugaboo stroller when expecting a baby & Bugaboo friends & family of 20% discount;
• Paid parental leave for primary and secondary caregivers (based on eligibility);
• Day off on your Birthday & Day off for volunteering activities:
• 25 holiday days per calendar year and an additional day for every year of service (up to 5 years);
• Commuting reimbursement (Bugaboo refunds 100% of the public transport costs or 0,21 EUR per km travelling by car/bike/scooter-motor);
• Work from home allowance plus home-office set up budget;
• A solid pension plan, disability insurance and discount on your supplemental healthcare insurance.