Internship Duty Management - NH Utrecht

Hesperia group; Utrecht; On-site; EUR 7,800 - 8,900; Full time

Benefits offered by this job

Monthly gross stipend

Training program

Hotel employee rates

F&B discount 30%

Team events

Growth opportunities

Job summary

NH Hotels & Resorts offers an internship in Duty Management at NH Utrecht. You will rotate through departments, then undertake the role of Manager on Duty, serving as the first contact for guests and handling inquiries and complaints.

The program emphasizes Dutch and English fluency, teamwork, and a service mindset, with structured training and team-building activities provided.

Qualifications

• Enthusiastic and proactive candidate.
• Flexible and able to adapt to shifting needs.
• Service-oriented with guest focus.
• Fluent in Dutch and English, both written and spoken.
• Able to work independently while collaborating with the team.
• Decisive with a solutions-focused mindset.

Responsibilities

• During the internship you will rotate through hotel departments to gain a full overview.
• You will later fulfil the role of Manager on Duty and be the first contact for guests.
• Assist guests with questions, comments and complaints and support other departments as needed.

Skills

Enthusiastic

Flexible

Service-oriented

Dutch language

English language

Independent yet team-oriented

Decisive/problem-solving

Job description

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Internship Duty Management - NH Utrecht

Date: Sep 20, 2026

Location: Utrecht, NL The Netherlands

Department: Management

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities.A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch.You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service.Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.

Your Benefits at NH Hotels

• A compensation of €750 gross per month for all your hard work.
• Free online & offline training organized by our own Minor Hotels University Northern Europe.
• Employee rates startingfrom € 36in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.

Your Role at a Glance

During this internship you will become familiar with all facets of the hotel industry. First, you will work at all the departments to be trained. After that, you independently fulfil the role of Manager on Duty. You are part of the Management Team, and you are the first contact for guests. You assist guests with questions, comments and complaints and, if necessary, you assist at other departments whenever it is needed most. You know the hotel, your colleagues and the guests like no other. As a result, your knowledge and skills in the field of Hotel Management are developed quickly and you will be fully prepared for your career as a Young Professional in the hospitality industry.

What Makes You a Great Fit

• You are an enthusiastic person;
• You are flexible but you also stand firm whenever it is needed;
• You are service-oriented;
• You have an excellent command of the Dutch and English language, both verbally and in writing;
• You can work independently, but you also enjoy working in a team;
• You act decisively, and you think in solutions instead of problems..

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

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