Internship Customer Support

Apply now!; Heijen; On-site; EUR 5,600 - 7,800; Full time

Benefits offered by this job

Guidance from experienced colleagues

Dynamic learning environment

Supportive team

Internship allowance €500–€700

Job summary

Arvato’s Customer Support internship, part of Bertelsmann, offers hands‑on experience in a global logistics environment. You will join the team from day one, contributing to daily operations and customer interactions, including SLA queries, transport planning, and KPI analysis.

You will learn and apply SAP, Jira and Excel while collaborating across Operations, Customer Service and Planning to improve processes. English proficiency and teamwork are essential goals of this program.

Qualifications

• Strong analytical and communication abilities.
• Proactive and results‑oriented mindset.
• Interest in logistics and supply chain management.
• Familiar with Excel and data handling.
• Good command of English (spoken and written).
• Able to work independently and in a team.

Responsibilities

• Support daily logistics operations (inbound, outbound, returns).
• Assist with transport planning and carrier communications.
• Monitor and analyze KPIs (delivery performance, lead times, costs).
• Participate in improvement projects in Customer Service & Logistics.
• Prepare and improve KPI reports (performance, lead times, transport costs).
• Identify bottlenecks and support improvement initiatives.
• Perform data analyses to spot trends and support proposals.
• Collaborate with Operations, Customer Service, Planning.
• Learn to use SAP, Jira and Excel.

Skills

Analytical skills

Communication skills

Team collaboration

Excel

Education

MBO/Level 4 in Transport & Logistics

Bachelor’s degree in Logistics Management or related field

Tools

SAP

Jira

Excel

Job description

Are you looking for an internship where you don't just observe, but truly make an impact? Do you want to experience how a global logistics organization operates behind the scenes while working directly with customers? Then this internship within Arvato's Customer Support department might be exactly what you're looking for.

YOUR INTERNSHIP ASSIGNMENT

The Customer Support department plays a crucial role as the primary point of contact for operational requests, focusing on maintaining customer relationships and addressing questions related to SLAs, transportation, and customs.

As a Customer Support Intern, you will become a full member of the team from day one. This is not a passive internship; you will actively contribute to daily operations and gain valuable hands‑on experience.

Your responsibilities may include:

• Supporting daily logistics operations (inbound, outbound, and returns)
• Assisting with transport planning and communication with carriers
• Monitoring and analyzing KPIs (delivery performance, lead times, costs)
• Participating in improvement projects within Customer Service & Logistics
• Supporting the preparation and improvement of KPI reports (performance, lead times, transport costs)
• Identifying bottlenecks in operational processes and contributing to improvement initiatives
• Performing data analyses to identify trends and support improvement proposals
• Supporting collaboration between internal departments (Operations, Customer Service, Planning)
• Learning to work with systems such as SAP, Jira, and Excel

YOUR PROFILE

• You are following an MBO BOL Level 4 programme in Specialist Transport and Logistics or a Bachelor's degree in Logistics Management, Supply Chain Management, or International Business
• Strong analytical and communication skills
• Proactive and results-oriented mindset
• Interest in logistics processes and supply chain management
• Familiar with Excel and working with data
• Good command of the English language (spoken and written)
• Able to work independently, but also function well in a team

WE OFFER

• An internship allowance of €500 (MBO) or €700 (HBO) based on a 40-hour workweek
• Guidance from experienced colleagues within Customer Support
• A dynamic learning environment within an international logistics organization
• A close-knit and supportive team where collaboration is key

Additional Information

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here .

You can contact the company's Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here .

Job Segment: Logistics, Supply Chain Manager, Supply Chain, Intern, Customer Service, Operations, Entry Level