Internship Customer Support

StudentJob; Venlo; On-site; EUR 5,600 - 7,800; Full time

Benefits offered by this job

Internship allowance €500 (MBO)

Internship allowance €700 (HBO)

Travel expense reimbursement

Guidance from experienced colleagues

Dynamic learning environment

Close-knit team

Job summary

Arvato offers a Customer Support internship in Venlo where you will be immersed in daily logistics operations, handling inquiries about SLAs, transport and customs. You’ll be a full team member from day one, contributing to operational activities and gaining hands-on experience in a global logistics setting.

You will support inbound/outbound/returns, assist transport planning, monitor KPIs, and participate in improvement projects within Customer Service & Logistics, while learning SAP, Jira and

Qualifications

• Requires strong analytical and communication skills.
• Proactive and results-oriented mindset.
• Interest in logistics processes and data-driven improvement.

Responsibilities

• Support daily logistics operations (inbound, outbound, returns).
• Assist transport planning and carrier communications.
• Monitor and analyze KPIs (delivery performance, lead times, costs).
• Participate in improvement projects within Customer Service & Logistics.
• Prepare and improve KPI reports (performance, lead times, transport costs).
• Identify bottlenecks and support improvement initiatives.
• Perform data analyses to identify trends and support proposals.
• Collaborate with Operations, Customer Service and Planning teams.
• Learn to work with SAP, Jira and Excel.

Skills

Analytical skills

Communication

Excel

English

Teamwork

Education

MBO/BOL level 4 in Transport & Logistics

Bachelor's degree in Logistics Management / Supply Chain / International Business

Tools

SAP

Jira

Excel

Job description

Customer Support | Venlo | €500-€700 | Start: February 2027

Are you looking for a Customer Support internship where you don't just observe, but truly make an impact? Do you want to experience how a global logistics organization operates behind the scenes while working directly with customers? Then this internship within Arvato's Customer Support department might be exactly what you're looking for.

YOUR INTERNSHIP ASSIGNMENT

The Customer Support department plays a crucial role as the primary point of contact for operational requests, focusing on maintaining customer relationships and addressing questions related to SLAs, transportation, and customs.

As a Customer Support Intern, you will become a full member of the team from day one. This is not a passive internship; you will actively contribute to daily operations and gain valuable hands-on experience.

• Supporting daily logistics operations (inbound, outbound, and returns)
• Assisting with transport planning and communication with carriers
• Monitoring and analyzing KPIs (delivery performance, lead times, costs)
• Participating in improvement projects within Customer Service & Logistics
• Supporting the preparation and improvement of KPI reports (performance, lead times, transport costs)
• Identifying bottlenecks in operational processes and contributing to improvement initiatives
• Performing data analyses to identify trends and support improvement proposals
• Supporting collaboration between internal departments (Operations, Customer Service, Planning)
• Learning to work with systems such as SAP, Jira, and Excel

YOUR PROFILE

• You are following an MBO BOL Level 4 program in Specialist Transport and Logistics or a Bachelor's degree in Logistics Management, Supply Chain Management, or International Business
• Strong analytical and communication skills
• Proactive and results-oriented mindset
• Interest in logistics processes and supply chain management
• Familiar with Excel and working with data
• Good command of the English language (spoken and written)
• Able to work independently, but also function well in a team

WE OFFER

• An internship allowance of €500 (MBO) or €700 (HBO) based on a 40‑hour workweek
• Travel expense reimbursement
• Guidance from experienced colleagues within Customer Support
• A dynamic learning environment within an international logistics organization
• A close-knit and supportive team where collaboration is key

Additional Information

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.

You can contact the company's Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here.

Salarisomschrijving

In overeenstemming

Vaardigheden

• Je beheerst Engels

Opleiding

HBO