Internship Customer Experience

Digital Green B.V.; Amsterdam; On-site; EUR 4,500 - 6,700; Full time

Benefits offered by this job

Breakfast and lunch at the office

Monthly allowance

Job summary

Digital Green B.V. in Amsterdam is seeking a Customer Experience Intern for a 6-month, full-time internship that puts real responsibility in your hands.

You will work directly with users, learn from customer data, and contribute to CX projects that blend data, operations and product thinking. The internship offers the chance to own CX improvement projects, gain practical experience, and join a fast-growing tech environment in Amsterdam.

Qualifications

• Currently studying Business, Communication, Customer Experience, Marketing, Data, Product or related fields.
• Curious, proactive and able to work independently.
• Strong written and spoken English.

Responsibilities

• Assist in analyzing customer conversations to identify patterns and recurring issues.
• Identify friction points in the customer journey and propose improvements.
• Build reports and translate data into actionable insights for product and CX teams.
• Help improve support processes and workflows.

Education

Currently studying Business, Communication, Customer Experience, Marketing, Data, Product or related fields

Job description

Amsterdam | Internship | 6 months | Fast-growing tech company

Want an internship where you actually get responsibility instead of spending six months watching from the sidelines?

For a fast-growing Amsterdam-based tech company, we're looking for a Customer Experience Intern who wants to understand what customers really need - and use those insights to improve the way a digital product and its customer experience work. This is a hands-on internship where customer experience, data, operations and product come together.

What you’ll be doing

You’ll start close to the customer. During the first part of your internship, you’ll work directly with users and help solve real questions and problems through Intercom.

There’s a reason for that: before you can improve the customer journey, you need to understand it.

You’ll quickly learn what customers struggle with, which questions keep coming back and where the biggest opportunities for improvement are.

From there, you’ll increasingly work on your own CX projects. Depending on your interests and studies, you could be working on things like:

• Analysing customer conversations to uncover patterns and recurring issues
• Identifying friction points in the customer journey and figuring out how to improve them
• Building reports and turning customer data into useful insights
• Exploring ways to solve customer problems proactively
• Improving support processes and workflows
• Translating customer feedback into actionable input for product and other teams
• Measuring whether the improvements you’ve introduced actually work

Who are we looking for?

We care much more about how you think and whether you’re curious enough to figure things out.

You could be studying Business, Communication, Customer Experience, Marketing, Data, Product or something completely different that makes sense for the role.

You’ll probably enjoy this internship if you:

• Are curious about why customers behave the way they do
• Communicate clearly in English
• Like solving problems rather than simply passing them on
• Are comfortable taking initiative, consider yourself enthusiastic
• Enjoy working with data or are interested in learning more about it
• Want to work in an environment where things move quickly
• Like the idea of getting real responsibility early on

The company

You’ll join a young, ambitious Amsterdam tech company building a digital consumer product used internationally.

The company is growing quickly and has the energy you’d expect from an early-stage tech environment: short lines, lots of ownership, ambitious people and plenty of room to experiment.

You’ll work closely with different parts of the business, meaning your customer insights won’t disappear into a spreadsheet somewhere, they can actually influence how the product and customer experience develop.

What’s in it for you?

• A 6-month fulltime internship with real responsibility, startdate preferably 1 September
• The opportunity to own your own CX improvement projects
• Breakfast and lunch at the office
• An allowance per month
• A team that values initiative over experience, learn from smart people