Customer Success Internship

StudentJob; Amsterdam; On-site; EUR 6,696 - 8,928; Full time

Benefits offered by this job

MacBook

Free lunches

Mental health access

Job summary

Commify, via its Netherlands hub Spryng in Amsterdam, offers a hands-on Customer Success Internship where you’ll gain experience across customer support, marketing, and product management while putting customers first.

As a student with EU work authorization, you’ll work with the CEX team, handle onboarding and inquiries by chat, email, and phone, and help generate ideas to improve the Spryng platform. Enjoy daily lunches and a dynamic workspace.

Qualifications

• You are a student and enrolled at a Dutch learning institution and have a valid work authorization for the EU.
• You are fluent in Dutch.
• You have good English skills; additional languages are a plus (French, Dutch) but not a must.
• You are proactive and willing to work independently in a fast-paced environment.
• You have a solution-oriented attitude and provide a high level of service.
• You have interest in the client-facing and technical aspects of customer experience.
• You are a creative writer and have an eye for detail.

Responsibilities

• Gain hands-on experience in Customer experience, Technical support and Product Management.
• Handle responsibilities that span from 1st to 3rd line support; including onboarding new customers, whitelisting, mapping of issues and thinking about new features for the Spryng platform.
• Learn how to work together with Sales and Marketing departments to optimize our platform and service.
• Engage with (potential) customers through calls and emails, addressing their needs and inquiries.
• Provide support to customers via chat, telephone, and email.
• Analyse opportunities to rank better in search engines such as Google, write the content yourself that will actually ensure that we will appear higher in search results.
• Think along with making creative content with different purposes: content that makes it easier for the sales team to bring in new customers and for the client success team to be bombarded less often with unnecessary questions.

Skills

Dutch fluency

English skills

Proactive

Creative writer

Independent work

Client-facing

Education

Student enrolled in Dutch institution

Job description

At Commify, we’re not just a company, we’re a globally connected team of innovators who love what we do. As a CPaaS leader with 25 years of groundbreaking experience, we’re the force behind over 5 billion customer interactions each year, enabling businesses worldwide to connect via advanced channels like SMS, RCS, and complex mobile journeys.

Our culture is our core strength. Operating across the UK, EMEA, the USA, and Australia, we’ve fostered a truly diverse and connected environment, earning a consistent 4 out of 5 culture score in our employee engagement surveys. You’ll join a vibrant team where your diverse experience makes a daily global impact.

We need talented people to grow a global company where everyone feels proud to belong, have a purpose and do their best to directly shape the digital future.

About The Role

Our Netherlands hub Spryng is looking for a Customer Success Intern. Someone who wants hands‑on experience in an international company where customers come first, is motivated to make a real impact in customer support and marketing, not afraid to make mistakes (because that’s how you learn!), tech‑savvy or interested in learning the ropes, and ready to bring positive energy to our passionate CEX team and be part of a team that takes Customer Support & Experience to the next level.

Key Requirements

• You are a student and enrolled at a Dutch learning institution and have a valid work authorization for the EU
• You are fluent in Dutch.
• You have good English skills; additional languages are a plus (French, Dutch) but not a must.
• You are proactive and willing to work independently in a fast‑paced environment.
• You have a solution‑oriented attitude and provide a high level of service.
• You have interest in the client‑facing and technical aspects of customer experience.
• You are a creative writer and have an eye for detail.

What Will You Be Doing?

• Gain hands‑on experience in Customer experience, Technical support and Product Management.
• Handle responsibilities that span from 1st to 3rd line support; including onboarding new customers, whitelistings, mapping of issues and thinking about new features for the Spryng platform.
• Learn how to work together with Sales and Marketing departments to optimize our platform and service.
• Engage with (potential) customers through calls and emails, addressing their needs and inquiries.
• Provide support to customers via chat, telephone, and email.
• Analyse opportunities to rank better in search engines such as Google, write the content yourself that will actually ensure that we will appear higher in search results.
• Think along with making creative content with different purposes: content that makes it easier for the sales team to bring in new customers and for the client success team to be bombarded less often with unnecessary questions.

• Participate actively in meetings, training, and brainstorming sessions.

Why Spryng & What We Offer

We offer you a dynamic internship in a young, tight‑knit organisation in the heart of Amsterdam. Enjoy a friendly work atmosphere with daily lunches and regular pre‑weekend drinks.

You’ll receive a competitive internship compensation, and have the chance to actively contribute to the team. Recognising that internships can be challenging, we also offer free access to online mental health platforms and mindfulness apps like OpenUp, or Calm to support you on every step of your journey, and even a MacBook to work on too, with free lunch everyday.

Many of our interns choose to stay with Spryng during or after their studies so we can’t wait to hear from you!