International Customer Service Team Leader

OfficeRepublic; Netherlands; Remote; EUR 70,000 - 95,000; Full time

Job summary

Royal Ahrend in the Netherlands seeks a Team Leader Customer Service International to strengthen its multilingual service organization and to institutionalize a state-of-the-art international service operation aligned with the industry. The role supports Direct, Influencers, Service Providers and Dealers, with emphasis on customer satisfaction and scalable processes.

Based in Sint Oedenrode, you will lead the CS International team, manage leads, quotes, orders, planning, delivery and aftersales,

Qualifications

• Higher professional education in business economics, logistics or administration.
• At least 5 years in a B2B Customer Service environment with proven improvements.
• Experience with export procedures and local regulations in target markets.
• Fluent in Dutch and English; German/French/Spanish desirable.
• Willingness to travel case by case.

Responsibilities

• Lead the Customer Service Team International and coordinate leads, quotes, orders, planning, delivery, invoicing and aftersales.
• Realize and monitor predefined service level KPI’s.
• Develop policies and ensure adherence by staff.
• Promote modern methods of working and cross-channel communication (email/letter/social).
• Provide proactive reporting to regional sales management and support growth strategy.

Skills

Dutch, English language

Team leadership

B2B customer service

export procedures

math skills

ERP and MS Office

travel willingness

commercial awareness

Education

Higher professional education in business economics/logistics/administration

Tools

ERP systems

MS Office

Job description

Royal Ahrend in the Netherlands seeks a Team Leader Customer Service International to strengthen its multilingual service organization and to institutionalize a state-of-the-art international service operation aligned with the industry. The role supports Direct, Influencers, Service Providers and Dealers, with emphasis on customer satisfaction and scalable processes.

Based in Sint Oedenrode, you will lead the CS International team, manage leads, quotes, orders, planning, delivery and aftersales,