Intern, Risk Management & Accounts Receivable, German speaking(m/f/x) - Amsterdam

NIO; Amsterdam; On-site; EUR 12,000 - 17,000; Full time

Job summary

NIO Inc. is seeking a 3-month full-time internship with our Partnerships & PMO Team in Amsterdam. The role focuses on accounts receivable recovery for the German market, requiring native German (C2) and solid English for internal collaboration.

You will manage a portfolio of accounts, communicate with users by phone and email, and support case handovers to external partners. Successful candidates will have relevant customer-facing experience and exposure to billing/CRM systems, with a keen eye

Qualifications

• Native German with C2 level; strong English for internal collaboration.
• Prior customer-facing experience is preferred (customer service, call center, etc).
• Experience in accounts receivable, credit control or collections is strongly preferred.
• Full-time internship with 40 hours per week for 3 months.

Responsibilities

• Support the Risk Management team in recovering outstanding receivables across NIO's product and service portfolio.
• Take ownership of a portfolio of German market user accounts: research cases in billing, invoicing and CRM, document activity, and follow through to resolution.
• Contact users by phone and email to clarify open balances and arrange suitable payment terms.
• Support handover of unresolved cases to external partners and act as day-to-day contact for those cases.
• Keep account information accurate across systems, including payment agreements and status changes.
• Identify invoicing discrepancies and flag issues to finance/operations for quick resolution.
• Support receivables and aging reviews and report progress, cash collected and key accounts to Risk Management lead.
• Contribute to improving communication templates, call guides and escalation workflows.

Skills

German (C2)

English (internal collab)

Customer-facing experience

MS Office

Excel

Education

Business/Finance/Economics degree

Tools

MS Office

Excel

Job description

NIO Inc. is a pioneer and a leading manufacturer of premium smart electric vehicles in China. Founded in November 2014, NIO’s mission is to shape a joyful lifestyle. NIO aims to build a community starting with smart electric vehicles to share joy and grow together with users. NIO designs, develops, jointly manufactures and sells smart premium electric vehicles, driving innovations in next-generation technologies in autonomous driving, digital technologies, electric powertrains and batteries. NIO differentiates itself through its continuous technological breakthroughs and innovations, such as its industry-leading battery swapping technologies, Battery as a Service, or BaaS, as well as its proprietary autonomous driving technologies and Autonomous Driving as a Service, or ADaaS.

For our Partnerships & PMO Team in Amsterdam we are looking for a

Key Responsibilities:

• Support the Risk Management team in the recovery of outstanding receivables across NIO's product and service portfolio
• Take ownership of a portfolio of German market user accounts: research each case across our billing, invoicing and CRM systems, document all activity, and follow through to resolution
• Contact users by phone and email to clarify open balances, answer questions about their account, and agree suitable payment arrangements
• Support the handover of unresolved cases to our external partners and act as day-to-day contact for those cases
• Keep account information accurate and current across all systems, including payment agreements, open queries, contact history and status changes
• Identify and flag invoicing discrepancies and matching issues to the relevant finance and operations teams so that account queries are resolved quickly
• Support regular receivables and aging reviews and report on progress, cash collected and key accounts to the Risk Management team lead
• Contribute to improving communication templates, call guides and escalation workflows as the process matures

Qualifications:

• Native or near-native German (C2 level), with strong communication skills in English for internal collaboration
• Prior customer-facing experience is preferred — for example customer service, call centre, inside sales, retail, hospitality or service desk
• Previous exposure to accounts receivable, credit control or collections is strongly preferred
• Comfortable spending the majority of the working day on the phone and in the inbox, and able to stay calm, professional and constructive in sensitive conversations
• Structured and self-disciplined, with the patience for consistent follow-up work and accurate case documentation
• Comfortable using MS Office, especially Excel, and quick to learn new billing, invoicing and CRM systems
• Currently pursuing or recently completed a university degree in business, finance, economics or a related field
• Proactive and willing to take ownership of your own caseload and results
• Flexible, friendly and positive can-do attitude
• Full-time internship with 40 hours per week for a working period of 3 months
• Direct and measurable impact on the company's financial results from day one, with clear visibility of the results you deliver
• Exciting insights into the latest technological trends of electrical vehicles and power-up technology
• Opportunities to draw out your potential and lay a firm foundation to become an interdisciplinary professional facing challenges in future-oriented business momentum
• Excellent working group with talents from diverse backgrounds cultivating a climate of respect and trust

This isn’t just another job. It’s an opportunity to join a movement to change the mobility experience for everyone. If you find that as exciting as we do, come join us!

NIO as a Global User Enterprise has organized its business globally. Depending on the job you are applying for, it may be necessary to involve hiring managers outside the European Economic Area (EEA), that are engaged at another NIO group company, such as NIO Co., Ltd located in Shanghai, China or NIO USA Inc, Palo Alto, USA. If data is processed in countries outside the EEA, NIO uses standard contractual clauses published by the European Commission, with appropriate technical and organizational measures, to ensure that your personal data is processed in accordance with European data protection standards.