Interim Program Manager (IT Adoption)

JEK recruitment B.V.; Hoofddorp; Hybrid; EUR 110,000 - 138,000; Full time

Benefits offered by this job

Hybrid on-site

Travel within Europe

12-month assignment

Immediate start

Job summary

JEK recruitment B.V. is assisting a leading global high-tech company near Schiphol in finding an Interim Technical Program Manager to own European IT user adoption and training.

The role is hybrid in the Schiphol area (Hoofddorp), requires travel across Europe, and runs for 12 months with a start asap; you will partner with global IT leaders to drive adoption and readiness.

Qualifications

• Experience in IT adoption, user enablement or change programs.
• Ability to translate complex tech into clear training and communications.
• Fluent English; other European language a plus.

Responsibilities

• Lead end-to-end IT academy program: strategy, planning, content, delivery, comms and reporting.
• Run the European IT Customer Advisory Board: pilots, user feedback programs, surveys and reporting.
• Partner with global IT leaders and project teams to drive adoption and readiness for new tech initiatives.
• Boost user experience through awareness, training and engagement campaigns.
• Use channels like email, Viva Engage and intranet to educate users on new tools and IT services.
• Analyse survey feedback, collaborate with country stakeholders on improvements and close actions.

Skills

Stakeholder management

Training & enablement

Presenting & facilitation

Cross-cultural collaboration

Change management

Education

Bachelor's in IT/CS/BIS

Tools

Microsoft 365

Digital workplace tools

Job description

Interim Program Manager – IT Adoption & User Enablement

Schiphol area (Hoofddorp) | Hybrid | 4-5 days | 12 months | €80-100 per hour

Are you the person who makes new technology actually land with users? For our client, a leading global high-tech company with its European HQ near Schiphol, we're looking for an interim Technical Program Manager to own their European IT user adoption and training programs.

What you'll do

• Lead an internal IT academy program end-to-end: strategy, planning, content, delivery, comms and reporting


• Run the European IT Customer Advisory Board: pilots, user feedback programs, surveys and reporting


• Partner with global IT leaders and project teams to drive adoption and organisational readiness for new tech initiatives


• Boost user experience through awareness, training and engagement campaigns


• Use channels like email, Viva Engage and intranet to educate users on new tools, IT services and change initiatives


• Analyse survey feedback, work with country stakeholders on improvements and track actions to closure

What you bring

• Bachelor's in IT, Computer Science, Business Information Systems or similar


• Experience in ITIL / IT Service Management or enterprise IT environments


• Strong Microsoft 365, digital workplace and user enablement knowledge


• Fluent English; another European language is a plus


• A natural at stakeholder management, presenting and facilitating across cultures


• Able to turn complex tech into clear, engaging training and comms

Good to know

• Hybrid on-site, no remote option!


• Occasional travel within Europe (workshops, trainings, events)


• Start: ASAP

PS: Candidates who have no specific experience with IT User Adoption will not be considered.