Inside Sales (Short Sea Line)

CMA CGM; Rhoon; Vor Ort; EUR 42.000 - 64.000; Vollzeit

Zusammenfassung

CMA CGM Holland is seeking an Inside Sales Officer to join its Short Sea Line Sales team in the Commercial department. You will develop and manage a customer portfolio, drive growth through telesales, and work across trade lanes including VAS and intermodal solutions.

The role requires English fluency; Dutch preferred; you will use CRM tools, prepare quotations, coordinate with internal stakeholders, and monitor performance.

Qualifikationen

• Fluency in English required; Dutch strongly preferred.
• Experience with MS Office, CRM, and CMA-CGM systems.
• Driver's license and willingness to engage in telesales.
• Customer-focused with strong negotiation and problem-solving.

Aufgaben

• Manage and grow a portfolio of export, import, and cross-trade accounts.
• Conduct proactive telesales and build revenue through digital channels.
• Develop sales plans aligned with customer segmentation and objectives.
• Set customer targets with Trade Management; identify new business opportunities.
• Prepare quotations, mini-bids and tenders.
• Maintain CRM data; monitor pipeline and account performance.
• Coordinate with internal stakeholders to ensure customer-focused execution.
• Sell CMA-CGM+ products (VAS, intermodal, CEVA) within policy.
• Ensure invoice accuracy and manage credit terms where applicable.
• Monitor performance using data analytics and report to Sales Management.

Kenntnisse

Fluency in English

Dutch language preferred

French a plus

Customer-focused

Result-driven

Negotiation skills

Tools

MS Office

CRM software

CMA-CGM systems

Driver's license

Jobbeschreibung

As part of its growth and development, CMA CGM Holland is looking for an Inside Sales Officer to join its Short Sea Line Sales team, in the Commercial department.

ABOUT THE ROLE

The Inside Sales Officer develops and manages a customer portfolio in a specified geographic area. The role focuses on driving business growth through proactive telesales activities, customer relationship management, and strategic account development across all trade lanes, including Value-Added Services (VAS), intermodal solutions, and cross-selling opportunities.

The key responsibilities of the Inside Sales Officer are divided as such :

• Account Management
  • Manage and grow a portfolio of customer accounts across export, import, and cross-trade activities.
  • Conduct proactive sales activities via phone and digital sales channels to promote company services and increase revenue.
  • Execute sales plans in line with customer segmentation, trade strategies, and commercial objectives.
  • Define customer sales targets in coordination with Trade Management.
  • Identify market opportunities, follow up on sales leads, and develop new business.
  • Prepare and submit quotations, mini-bids, and tenders.
  • Utilize CRM tools effectively to monitor pipeline development, customer engagement, account performance, and overall sales progress
  • Handle customer inquiries and resolve commercial issues efficiently.
  • Coordinate and align with internal stakeholders across departments, providing regular feedback and ensuring engagement, collaboration, and customer-focused execution.
• CGM-CGM+ (VAS) Selling
  • Sell Group products and services and Non-Maritime products (such as e-commerce, VAS, intermodal, CEVA) in compliance with the pricing policy
  • Create transparency on initiatives taken to drive the sales of these products
• Finance
  • Strive to the highest degree of invoice accuracy and ensure that outstanding invoices are paid within agreed timeframe with customer
  • Manage that valid and updated credit agreements are in place at all times for those customers eligible for credit terms
  • Assist with dispute solving which is contract/quote/filing related
• Performance Monitoring & Reporting
  • Ensure update of commercial data in the information system
  • Monitor and follow up on customers performance by using data analytics
  • Create high quality sales call notes and file them in CRM
  • Report results, developments and sales activities on a regular basis to Sales Management

SKILLS AND COMPETENCIES

• Fluency in English is required. Dutch is strongly preferred. Knowledge of French is considered an asset.
• Knowledge of MS Office software, CRM software and relevant CMA-CGM systems.
• Driver's license
• Customer focused and result driven
• Decision quality and problem solving skills
• Strong negotiation skills, able to close sales

Screening is a standard part of our internal application process, by applying to this vacancy you acknowledge having taken note of this policy.