Services Sales Manager

Tetra Pak; Utrecht; On-site; EUR 60,000 - 90,000; Full time

Job summary

Tetra Pak Benelux, part of Market France & Benelux, supports customers in the Benelux region and strives to deliver maximum value through service solutions. The Services Sales role is permanent and based in the Netherlands or Belgium, with travel up to 50%.

As a member of the Services Sales Team you will build strong customer relationships, plan and execute customer-centric account plans, upsell service contracts, coordinate with technical, operations and commercial teams, and ensure timely

Qualifications

• Proven experience in customer relationship management.
• Solid sales experience in technology or industrial sector.
• Fluent in Dutch and English (spoken and written).
• Willingness to travel approximately 50% within Benelux.

Responsibilities

• Build strong customer relationships to drive long-term sustainable growth and develop/drive execution of customer-centric account plans.
• Weekly/monthly travel to customers’ sites.
• Plan sales visits and assess customer needs to identify service improvements and upsell opportunities.
• Proactively sell the existing service portfolio (contracts, maintenance, upgrades, training, parts).
• Follow up on orders to ensure progress.
• Keep customers and colleagues informed about the process with regular updates.
• Collaborate with internal teams to ensure seamless service delivery.

Skills

Customer relationships

Sales experience

Dutch language

English language

Education

Higher technical education

Job description

Job Summary

Tetra Pak Benelux is part of the Market France & Benelux and supports our customers in the Benelux region. We work closely with our customers to understand their true needs to secure that we create and convey our services solutions that provide the greatest value.

Job Description

Tetra Pak Benelux is part of the Market France & Benelux and supports our customers in the Benelux region. We work closely with our customers to understand their true needs to secure that we create and convey our services solutions that provide the greatest value.

We are now looking for a new colleague to join our Services Sales Team and drive sales of our Services portfolio across the Benelux region, contributing to the food industry, sustainability and performance.

The position is permanent and based in either the Netherlands or Belgium. You are willing to travel up to 50% of the time.

What You Will Do

• The focus shall be to build strong customer relationship to achieve long term sustainable growth by managing the installed base life cycle to identify and capture short-, medium- and long-term business opportunities. Develop and drive execution of customer centric strategic operational account plans aligned to Tetra Pak and customer business objectives. Ensure that customer issues are resolved in a timely manner, and the resolution is accepted by the customer.
• Weekly/monthly travel to customers’ site
• Plan sales visits and continuously assess customer needs and operations to identify service improvement and upsell opportunities.
• Proactively sell the existing service portfolio (service contracts, maintenance activities, upgrades, customer training, plant components and spare parts)
• Follow up on orders to ensure progress
• Keep customers and colleagues informed about the process by sharing relevant information frequently
• Collaborate with internal teams (technical, operations, and commercial) to ensure seamless and efficient service delivery.

Profile Description

• A completed higher technical education.
• Proven experience in customer relationship management, ideally in a service-oriented or technical environment.
• Solid sales experience within the technology or industrial sector, with a track record of achieving targets.
• Fluent in Dutch and English, both written and spoken.
• Willingness to travel approximately 50% within Benelux countries.

You are a committed and driven professional who enjoys building strong, long-lasting relationships through clear communication and effective negotiation. With your strong interpersonal skills, you naturally create trust and influence stakeholders at all levels, both internally and externally. You make collaboration easy by sharing information openly, proactively, and in a timely manner with customers and colleagues alike.

You thrive in a customer-focused environment and bring a proactive, solution-oriented mindset to everything you do. Highly organized and results-driven, you take ownership of your work, work effectively independently, and are motivated by identifying opportunities and delivering value that leads to sustainable business growth. Strong negotiation skills, combined with the ability to understand customer needs and build lasting partnerships, enable you to achieve successful outcomes for both customers and the business.

We Offer

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.